Jonathan Brooks Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

12900 Plantside Dr, Louisville, Ky

Louisville, Kentucky

Nashville, Tennessee

Greater Nashville Area, Tn

Answer inbound calls, record information required for service, locate a service provider in our network and ensure they can respond in a timely manner, allow all parties to conf to ensure info is correct, and ensure the customer needs have been met. Make outbound calls to follow up on existing cases to ensure our customers are receiving the service they require, and to speak to the service providers to obtain a cost report detailing the repairs made. Making outbound calls to customer transportation departments and advising managers/dispatchers/supervisors of relevant case information so they are aware of the situation and can be prepared. Establishing a good rapport with all the Ryder service center locations to ensure we are working together to achieve a common goal for an exceptional customer experience. Team lead on the weekends for 2nd shift, responsibilities are to manage the floor and the staff, which ranges from answering questions regarding procedure to providing support and assistance to an agent. . Constantly working towards providing the best relationship possible to the customer that is using our services.

Assemble bike's, which includes documenting bike info and organizing paperwork, creating signage, and promoting our warranty plans. Repairs customer bikes, responds to customer questions and provides advice.At point of sale, go over a detailed description of the bike and its capabilities/limitations and some specific functions on the bike to ensure the customer is aware of the product.

Assisted in the set up of the store, which included building gondolas and determining the design and layout of the merchandise. Conducted interviews and hired employees that I felt would help me achieve the goals of both the company and myself. Operated a cash register, worked on the sales floor, scheduled employee hours, counted down the registers at close, communicated with ownership concerning problems and ideas for improvement, and secured the safe room. Directed employees and communicated with customers on a daily basis. Assisted in the implementation of an exclusive sales promotion targeted at Hooters. Implemented sales strategies and techniques that resulted in the highest sales of any Halloween Express franchise in the country for 2010.

Assisted in the development and implementation of a HIPAA – compliant protocol for converting paper client claim files, and policyholder files to a digital format. Helped develop a HIPAA manual for employees to refer to in accessing recently converted client files. Assisted field agents in preparation and execution of open enrollment periods for significant portfolio of employee benefit accounts.Contacted prospective clients via phone, making them aware of our products and services and identifying if they were interested. If so, schedule an appointment with an agent. Provided general office support for entire agency reporting directly to managing partner.

Marketing, Sales & Strategy

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services