Jonathan Burns is a Customer Success Executive at Cisco. He possess expertise in team leadership, management, strategic planning and execution, business transformation, high performing teams development and 21 more skills. Colleagues describe him as "As a HW Lead engineer for Failure Mode Analysis of Tellabs 8800 Multi-Service Smart Router in the field, I had the opportunity and great pleasure to work closely with JB and his Tier2 Tech Support team, in identifying and resolving many challenging problems , some of which led to HW design changes. Because of JB and his dedicated, professional team, Tellabs 8800 MSR was able to achieve record deployment, in excess of 350 nodes by the biggest network supplier in Australia" and "I worked with Jonathan on many occasions on network problems or where support group's input on the complex solutions we've created was required. He is a highly skilled network engineer and consistently professional irrespective of how big or small the issue on hand or how high the pressure is. I would recommend him without hesitation."