As a senior member of the team, I work closely with clients to create bespoke process flows which work for their organisation. I then project manage those process flows to ensure the client's expectations are not only met but exceeded. I have the privilege of working with a wide range of industry leading products, these products lead the way in the fight against financial crime, identifying fraud risk and the ability to trace lost and gone away policy holders within the pensions, life assurance and banking sectors.My role gives me the opportunity to really drill down and understand each client’s pain points, and using the tools available, create a partnership approach to not only solve these issues but go beyond and identify other areas where we can assist.

As a Managed Services Analyst for one of the UK's leading provider of tracing and data cleansing solutions, My responsibilities varied greatly. I relied heavily on my ability to multitask, plan effectively and prioritise my workload to ensure deadlines were met whilst maintaining high quality standards

As a Website Co-Ordinator for Pavilionclothing.com which specialised in High end men`s wear, I was responsible for the day to day running of the website. My duties and responsibilities in this role varied from day to day and required me to interact with customers, have an eye for detail and prioritise tasks to ensure deadlines are met whilst maintaining high quality standards. Key responsibilities:Administration: Product description entry, Maintaining an up to date Supplier contact list, arranging product data and pictures, Customer invoice management, product photography, Use of adobe Photoshop for product enhancement, newsletter creation, Managing daily sales/ cash up procedures with use of MS Excel.Customer service: Ensuring all customer email and telephone enquiries are answered and that any customer dissatisfaction was resolved in a timely manner. Liaising and building relationships with third party companies: Working closely with ‘Sage Pay' a credit check company to ensure that all the online payments were secure. Contacting the suppliers in relation to new product information. Managing technical issues with web Designers.Order Processing: Consistently monitoring sales records to ensure stock levels were kept up to date. Inputting customer's details into our courier system and arranging collections.