Handle the Collections and Specialized Billing for a $9,000,000 Portfolio. Also handled Customer Setup, Credit Checks, and Brokerage Setups for the entire company.

Responsibilities include all specialized customer billing for the Twinhill Corporate Apparel Division. Processed all spreadsheet billing, and EDI billing for commercial customers.Processed all web portal billing. Cash application of daily credit card payments,ACH, and wire payments.Handled monthly bank reconciliation. Credit, and Collections for all managed services accounts.

August 2002 – September 2013: Ricoh Americas Corporation/IKON Office Solutions Manager/Team Leader/Specialist/Specialist II /Senior Associate Accounts Receivable• Managed the quality assurance, billing, and funding piece of the order process. Responsible for scheduling, payroll, and providing performance appraisals to all direct reports. Assisted manager with forecasting monthly results, and also rolling out process improvements throughout the department.• Managed the workflow of a billing team that supports our largest National/Global customers. Implemented process improvements to increase the efficiency, and reduce aged AR. Insured that the billing team is a SOX compliant organization. Insured that all billing is processed timely, and accurately. Provided weekly report outs to Senior Management in regards to the team’s performance.• Provided timely and accurate invoicing that meets are larger customers’ requirements as well as IKON’s. Duties included setting up all maintenance contracts, spreadsheet invoicing, and account resolution. I also assisted team members as needed as a mentor in the department.• Resolved customer disputes that are sent by collections, customer service, and sales. Provided timely follow up to all customer issues and identify the root cause of the discrepancies so that problems do not become repetitive. We educated our customers regarding changes in our processes as well as obligations such as reporting their meter readings consistently. My duties also included setting up contracts, providing customers with quotes, and escalating matters that involve poor service. As a specialist I helped other members of the team on a daily basis with complex service requests.• Managed the accounts receivables for IKON’s Great Lakes National/Key Accounts.