Jonathan Cox Email & Phone Number

Metlife Disability - IntakeAs a proficient customer service representative, I adeptly manage customer inquiries via telephone and email, utilizing electronic systems to process policy claims. My primary objective is to build enduring and robust relationships through effective communication and empathetic engagement, and I adopt a comprehensive approach to problem-solving for prompt resolution. My ability to communicate with clarity and precision, coupled with my sharp analytical skills, allows me to address customer concerns effectively and efficiently.Metlife Disability - Claims SwattingAs part of my duties, I undertake a comprehensive review of claims, analyzing all relevant information in a thorough and methodical manner. To ensure a holistic understanding of the situation, I am proactive in reaching out to the customer and/or healthcare provider via phone call or email, with the aim of conducting a rigorous interview to gain additional insights. In compiling detailed call notes, I am meticulous in recording all relevant data, ensuring that this information is accurate, complete, and readily available for future reference. Upon completion of the interview, I move the claims to pending status, signifying that all necessary information has been gathered and analyzed, and that the matter is now awaiting further action from the Claims Specialist.Starbuck - Shift SupervisorI maintain a composed demeanor even during periods of high volume or unusual events to ensure the store operates to the highest standards. As a part of new partner training, I provide positive reinforcement for successful performance and offer respectful and encouraging coaching as required. During the shift, I provide clear, specific, timely, and respectful coaching and feedback to partners to ensure operational excellence and enhance their performance. I adhere to all operational policies and procedures, including those for cash handling, safety, and security. I ensure all associates, products, and customers comply with health, safety, and sanitation guidelines. I monitor labor based on customer count and sales per half-hour.

Listed skills include Microsoft Office, Coaching, Social Media, Inventory Management, and 7 others.