Jonathan Cox Email & Phone Number

Leeds, United Kingdom

Leeds, United Kingdom

Providing advice and coaching to advisers on the suitability of proposed advice on investments, pensions, IHT, trustee investment advice, protection and corporate protection. Discussing issues and helping advisers formulate appropriate advice in line with company and Financial Conduct Authority (FCA) standards. Providing exceptions to the advice process and checking pension annual allowance, carry forward, and lifetime allowance submissions. Raising inconsistencies within the advice process and where necessary providing feedback and clarification to advisers.

Leeds, United Kingdom

Completing both pre and post advice file checks on pensions, investments, Lloyds discretionary management portfolio service, protection and corporate protection. Preparing feedback to advisers, development and conduct managers and providing telephone feedback where necessary. Ensuring file checks and feedback are provided within appropriate timescales and remedial actions completed. Highlighting any trends, inconsistencies, learning points to the wider team. Quality checking other team members work and providing constructive feedback.

Leeds

Conducting pre, post and historical focused file checks for investments, pensions and protection, ensuring customers receive suitable advice and sales meet risk requirements. Providing a support and feedback service to area managers in relation to the construction of compliant suitability letters, file checks and customer contacts. Making recommendation's to area managers for coaching, development and training to financial advisers in order to improve quality. Ensuring file checks are completed accurately, efficiently and compliantly.

Leeds, United Kingdom

Checking adviser's client files for protection, mortgages, investments, pensions and general insurance against regulatory and company standards. Identifying risk issues and recommending corrective actions, applying the principles of treating customers fairly, which will wherever possible, retain the business, whilst protecting the interests of both the clients and the business. Prepare feedback reports to advisers/T&C supervisors/branch managers and requesting further information and corrective action as necessary. Manage own case load to ensure all outstanding action is followed up and deal with queries from advisers/T&C supervisors/branch manager's.

Leeds, United Kingdom

Assessing redress and compensation offers, demonstrating an excellent working knowledge of complaint resolution regulatory rules and Financial Ombudsman Service (FOS) guidelines. Fully owning and managing telephone, written and face to face issues, ensuring these are dealt with fairly, consistently, promptly and in accordance with the company, Financial Services Authority (FSA) and FOS complaint handling standards.

Halifax, United Kingdom

Investigating customers mortgage endowment complaints. Adapting to regular procedural changes in the way that the investigations are conducted. Achieving targets for investigations resolved and maintaining a quality focus when report writing and issuing a final response. Managing complaint volumes and issuing update letters in line with legislation. Fully investigating all customers concerns and reaching a decision by weighing up and evaluating all of the evidence, both oral and written.

Leeds

Interviewing mortgage applicants wishing to purchase a home or re-mortgage. Assessing how much customers can borrow and recommending a mortgage rate. Achieving targets set for home insurance and mortgage protection products, including life insurance, mortgage repayment cover and critical illness insurance.