Jonathan Culy Email & Phone Number

Peterborough, United Kingdom

Bircham Newton, Norfolk, United Kingdom

• Development of detailed project plans with clearly identified objectives, timelines, risks and issues• Effectively manage project delivery on an ongoing basis; monitoring and reporting on progress; managing timescales, budget and quality; and proactively managing risks and issues • Design, allocate and manage work packages to internal and external experts • Identify and consult with key stakeholders (internal and external) in any particular development project ensuring that they are consulted.• Conduct post project (lessons learnt etc.) and highlight any potential future improvements • Ensure that all projects are sufficiently resourced and that timelines for completion are both reasonable and are aligned to the product release cycle. • Analyse product data and market research to support the production of new products and servicesTo ensure we are producing products that are aligned with CITBs strategic objectives and meeting industry needs - through effective research, development & delivery• Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers and others engaged with their products and services • Effectively manage risk ensuring and build suitable safeguards into development plans• Communication may be commercially confidential or sensitive in nature

Bircham Newton, Norfolk, United Kingdom

• Creating an inspiring vision of what the team is there for and what it can achieve, establishing shared values and setting stretching goals• Build and lead their teams by implementing monthly performance reviews and required development and succession plans to recognise talent• Oversee the workload of line reports and manage their performance against agreed quality benchmarks and behavioural competencies, taking ownership for the output of their teams• Responsible for collating Management Information including statistical data as requested against agreed SLAs and contractual agreements and reporting team performance in accordance with any specified obligation• To assist in forecasting and monitoring resource against client requirements, ensuring that any SLAs and contractual agreements are met • Effective management of the team within benchmarks and behaviours, taking appropriate action where performance does not meet the agreed standard.• Interviewing and help run assessment centres for recruitment

Bircham Newton, Norfolk, United Kingdom

• Coaching team members around quality and scheme knowledge.• Having to be a scheme expert for qualifications and rules on card schemes• Taking ownership and resolving problems ensuring that customers and colleagues are dealt with professionally• Ensure the appropriate coaching and training is selected to meet the needs of my target audience. • Responsible for challenging current processes and procedures and finding efficiencies