• Provide exemplary customer service to SAM members, donors and visitors over the phone and via email.• Diffuse and resolve escalated and complex customer service issues, preserving member and visitor relationships.• Maintain in-depth knowledge of ticketing, memberships, current exhibitions and events• Actively promote tickets and memberships to visitors over the phone, using sales language.• Field inquiries from members and visitors, building relationships across SAM departments.• Communicate with understanding and professionalism to identify solutions in order to ensure member and guest satisfaction.• Regularly work across simultaneous platforms, including Asana, HappyFox, Microsoft Office and Tessitura.

• Collaborated with SAM's Interpretation team to research and develop content for digital interactive technology.• Compiled art historical research on SAM’s permanent collection.• Designed interactive content, focusing on graphics and UX/UI.• Worked cross-departmentally to implement meaningful interactive installations.

• Develop successful editorial and design concepts for digital and print publications according to client specifications.• Manage client expectations while meeting creative deadlines.• Set timelines for content and asset creation across digital platforms.

• Provided excellent customer service to museum patrons at ticketing desk and coat check.• Completed ticketing and membership sales.

• Greeted and assisted customers, responding to inquiries with intention and care.• Resolved customer complaints with an understanding and compassionate approach.• Maintained knowledge of all products, sales, and environmental impact programs.• Provided engaging skin and hair care consultations.• Created in-store displays.