Jonathan D. Email & Phone Number

• Provide exemplary customer service to SAM members, donors and visitors over the phone and via email.
• Diffuse and resolve escalated and complex customer service issues, preserving member and visitor relationships.
• Maintain in-depth knowledge of ticketing, memberships, current exhibitions and events
• Actively promote tickets and memberships to visitors over the phone, using sales language.
• Field inquiries from members and visitors, building relationships across SAM departments.
• Communicate with understanding and professionalism to identify solutions in order to ensure member and guest satisfaction.

• Collaborated with SAM's Interpretation team to research and develop content for digital interactive technology.
• Compiled art historical research on SAM’s permanent collection.
• Designed interactive content, focusing on graphics and UX/UI.
• Worked cross-departmentally to implement meaningful interactive installations.

• Develop successful editorial and design concepts for digital and print publications according to client specifications.
• Manage client expectations while meeting creative deadlines.
• Set timelines for content and asset creation across digital platforms.

• Provided excellent customer service to museum patrons at ticketing desk and coat check.
• Completed ticketing and membership sales.

Seattle, Washington, United States

• Greeted and assisted customers, responding to inquiries with intention and care.
• Resolved customer complaints with an understanding and compassionate approach.
• Maintained knowledge of all products, sales, and environmental impact programs.
• Provided engaging skin and hair care consultations.
• Created in-store displays.