Jonathan D. Email & Phone Number

London, United Kingdom

London, United Kingdom

Delivery of UC solutions on large corporate networks across the full range of Cisco’s Unified Collaborations Portfolio. Responsible for deploying various UC applications within given time frames working from a detailed design.• Provided 3rd line technical assistance to internal and client operational staff.• UCCE deployment and configuration • CUCM upgrades – New deployments, roll outs for clients meeting business requirements.• Liaising with 3rd party vendors and building a rapport for advanced knowledge and support.

Provide expert level telephony, contact centre and video conferencing support & deployment that focus on the IFDS’s network infrastructure. Mentoring and supporting other members of the Unified Communications Team. Responsible for system / software deployments and upgrades which may impact supported infrastructure. Provide guidance & recommendations relating to developments and products to support the business requirements.• UC 9.X Corporate Cluster - Built, documented and implemented the integration of Cisco CUCM, IM & Presence, Unity Connections and UCCX for TAPS server. Deploying Cisco Jabber and integrating CUCM with Telepresence environment.• Developed operational and UC processes for user MADC’s to be followed by System Admin Team.• Support the Contact Centre on day to day ICM scripting, monitoring the UC environment via RTMT / Solarwinds & troubleshooting when necessary. Escalating issues & liaising with 3rd party vendors such as Cisco TAC, Verizon, and Virgin Media.• Testing additional features, functionality of new products within the Unified collaboration’s environment prompted by business requirements.

Employed to assist with IPT rollout projects for various sites globally, starting with HSBC tower in UK. Additional tasks involve bespoke client setups on a variety of platforms such as CUCM 6.1 & 8.5 / Unity/Unity Connections, ACE, Witness Voice Recording, Active Directory. Support during the rollout lifecycle including day to day troubleshooting / configuration on unified communication platforms to internal clients.

London, United Kingdom

Responsible for monitoring, troubleshooting, supporting and reporting on both Excell and customers’ data and voice networks. Resolving faults, configuring and installing equipment for voice and data network within Workspace business centers. • Providing general technical support, including procedural documentation; • Running network applications and diagnostic tools support systems and users; • Configuration of switches, routers and handsets to work in conjunction with the company VoIP network;

London, United Kingdom

Performing client setups business centre rollouts, maintaining, configuring and supporting all clients IPT voice infrastructure. Applications used consist of Cisco Call Manager, Cisco Unity and ARC working in accordance with 7936 conference phones, 7960, 7965 and 7970 handsets. • Responsible setting up Translation Patterns, CTI Route Point, hunt groups, call forwarding, configuring analogue lines on VG248 and VG224 switches. Creating calling search spaces, partitions and route patterns / schedules for specific client requests. Creation of Users and UDP’s via Cisco Call Manager. Phone / Softkey templates.• Ensuring that client voicemail boxes are setup correctly in Unity and troubleshooting any faults that arise. • Extensive experience in listening, speaking and liaising with clients face to face or on the telephone throughout all business centres, training and trouble shooting any voice requests on demand.• Completing Daily, Weekly, Monthly Checks on CCM Unity & Arc servers, making sure replication / services are running also checking event viewer for any errors.• Configure Cisco 2950, 3750 switch configuration, downgrading IOS image.