Provide assistance for software, hardware and access issues for internal clientsSupport clients remotely with any problems accessing any applications as well as VirtualDesktopField calls through Cisco system to identify and troubleshoot issues presented by clientReview and assign incidents submitted through email and web for diagnosis and resolutionCoordinate with all service departments to ensure incidents and requests are resolved effectively and efficiently

Through ServiceNow resolved between 20-25 incidents daily within expected SLA for usersProvided remote desktop support using LogMeIn Rescue for internal clients with account lockouts and issues with applications loading properly Remote support provided for domestic and international clients Configured laptops with Windows 10 and Office 365 for distribution within the organizationProvided in-person assistance to troubleshoot any equipment or connection issuesAssisted deployment center with managing monitors, laptops and phones on site through Asset ID inventory

Updated and changed passwords for device access with staff accountsCreated and managed student accounts through Google Admin Configured iPads using Mobile Device Management Trained staff with Epson projectors and Apple TV for usage in classroom Maintained and tracked data reports and inventoryManaged and deployed Microsoft Office and educational applications as needed to Apple devices through Jamf Software ServerInstalled and managed Bolide software to monitor network cameras

Created and managed all user accounts and devices through Active Directory and Google AdminImaged laptops through PXE Boot ServerNetworked Chromebook devices through Enterprise EnrollmentAssisted with hardware and software installation and issuesDocumented and managed inventory and suppliesConfigured Cisco IP Phones through Cisco Unified Communication Manager

Assisting students with Learning Behavioral Disorders.