Jonathan Dew Email & Phone Number

Vancouver, British Columbia, Canada

• Managed day to day operational functions of large scale retail business partners. Business partners include (but not limited to) World Duty Free, Hudson Group, Paradies-Lagardere and ICE Currency Exchange• Conducted regular meetings with senior concession management to review sales performance, identify trends, and to create and implement strategies to improve sales performance• Coordinated capital improvement projects within tenant space liaising with contractors and suppliers to complete plans within budget and timelines• Developed an annual strategic plan with all business partners to drive business development and meet corporate goals • Reviewed customer service performance levels via mystery shop reports, identify trends and work with senior concession management on coaching opportunities• Overhauled YVR mystery shopper program to be more streamlined and effective for users• Evaluated proponent submissions in the RFP process

Richmond, Bc

• Developed a new corporate sales program for services offered at the airport including jetSet Parking, Airport Butler and other airport amenities that resulted in an increase of 20% of corporate parking revenues in the first few months• Managed and assisted in various projects including implementation of new PARCS parking system • Managed vendor service contracts - Coca-Cola and Ryan Vending resulting in over 15 new machine placements in the terminal and a 10% increase in vending revenues • Successfully created, implemented and managed YVR’s first mystery shop program for the airport’s taxi service

Surrey

Responsible for developing and providing high quality instruction for ice hockey development programs within the City of Surrey Arena Operations. Some of the programs include: - Powerskating/Powerskating Development - Children's Fun Hockey - COED Adult Learn to Play - levels 1 and 2 - Women's learn to Play

Richmond, Bc

- Responsible for marketing to BC sports organizations to utilize Sandman Hotel properties - Prospected to out of town teams inquiring about their participation in an upcoming tournament or event- Built partnerships with sporting venues around Richmond/Vancouver such as the Richmond Olympic Oval- Developed sales and marketing plans for bids to host local and provincial tournaments/events- Contributed to the design and submission of a winning RFP as host hotel for the Freedom 55 PGA Tour Canada event (2015-2018)- Assisted with implementing budget and forecasting for my market segment

Langley, Abbotsford And Mission

- Managed territory of over 250 accounts with average total sales of $1.5M, located in Langley and the Fraser Valley. Achieved an overall increase of 12% growth (gross sales) in the first 4 consecutive months. Territory grew an average of 3 new accounts and additional sales of $18K per month- Prospected for new business opportunities that resulted in the acquisition of one of the largest accounts - Abbotsford Entertainment Centre that brought an additional $7K per month in gross sales - Consistently communicate with customer service reps and territory managers to ensure customer needs are always met

Vancouver, Coquitlam, North/West Vancouver, Sunshine Coast And Whistler

- Worked with sales reps and their accounts in respected territories. Territory included Coquitlam, Maple Ridge, Vancouver, North/West Vancouver, Sunshine Coast and Whistler- Assisted and provided feedback on various marketing initiatives - Built beer displays for new promotions and merchandised the stores for various Sleeman/Okanagan Spring products utilizing various POS- Followed up with accounts on any questions or concerns. Also, placed orders when required

Business Analysis Certificate, Business Analysis

Associate'S Degree, Criminology

Education record