Jonathan Dick

Jonathan Dick Email and Phone Number

Customer Support Advisor @ Ford Motor Company
Kilmarnock, GB
Jonathan Dick's Location
Kilmarnock, Scotland, United Kingdom, United Kingdom
About Jonathan Dick

April 2021 – April 2022 – The Glenmorangie Company – HR InternMy duties included formatting company policies, overseeing the “Let’s Talk” program, overseeing the leavers process, ensuring employee contracts were up to date, filling out purchase orders, and publishing the weekly HR newsletter every Friday. I was also entrusted with various requests and projects; one example being a project from the Scottish Whisky Association who requested descriptions of various positions at the company. I was entrusted with contacting the relevant employees, first by sending them an email with a word attachment outlining general points, then by organising a zoom meeting, at the suggestion of my manager, to provide further explanation and hammer home the importance of the project. Not long after the zoom meeting I received the job descriptions which I sent on to SWA.September 2024 - October 2024 - Social Security Scotland - Client AdvisorI was trained in telephony, client advice, SPM management, teamworking and handling sensitive data.

Jonathan Dick's Current Company Details
Ford Motor Company

Ford Motor Company

View
Customer Support Advisor
Kilmarnock, GB
Website:
ford.com
Employees:
143803
Jonathan Dick Work Experience Details
  • Ford Motor Company
    Customer Support Advisor
    Ford Motor Company
    Kilmarnock, Gb
  • Office Shoes
    Customer Service Advisor
    Office Shoes Oct 2024 - Present
    Kilmarnock, Scotland, United Kingdom
  • Social Security Scotland
    Client Advisor
    Social Security Scotland Sep 2024 - Oct 2024
    Glasgow, Scotland, United Kingdom
    I've received training in telephony, client advice, SPM management and handling sensitive information.Telephony:• Providing clients with accurate information through inbound and outbound calls.• Interacting with clients via webchat and email.• Dealing with troublesome clients in a professional and courteous manner.• Offering support and advice to clients at risk of suicide or self-harm.Client advice:• Processing payments, client requests, record case updates and arrange appointment bookings. • Maintaining accurate and up-to-date information on all cases and involvement in the drafting of client letters. • Handling sensitive and personal information confidentially. • Working as part of a team to record client feedback and resolve or escalate customer queries and complaints. Teamworking• Coordinating with the ADP team on a daily basis.• Giving feedback on processes and trainings to see where improvements can be made.• Answering internal queries.
  • The Glenmorangie Company
    Human Resources Intern
    The Glenmorangie Company Apr 2021 - Apr 2022
    Edinburgh, Scotland, United Kingdom
    My main duties centred around HR admin assistance, Learning and development, Recruitment admin and Employee engagement.HR Admin Assistant duties:• Maintaining & updating employee files.• Purchase order creation & receipting on SAP.• Updating audit files.• Formatting company policies.Learning & Development Admin duties:• Conducted a PDP analysis.• Scheduled training events.• Formatted playlist content for newsletter weekly development themes. Recruitment Admin duties:• Managed the leavers process.• Conducted an exit interview analysis for 2020 – 2021.• Created, and published, vacancy announcements.Employee engagement duties:• Edited & published the weekly HR Newsletter.• Managed the Buddy-up scheme.• Created, and published, employee/leaver announcements.

Jonathan Dick Education Details

Frequently Asked Questions about Jonathan Dick

What company does Jonathan Dick work for?

Jonathan Dick works for Ford Motor Company

What is Jonathan Dick's role at the current company?

Jonathan Dick's current role is Customer Support Advisor.

What schools did Jonathan Dick attend?

Jonathan Dick attended University Of The West Of Scotland, Ayrshire College.

Who are Jonathan Dick's colleagues?

Jonathan Dick's colleagues are Robert Levier, Renata Pastore, Laura Salasek, Carlos Bautista Moreno, Loganathan Santhakumar, Shyam Sundar S P, Rajesh Kumar Rajendran.

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