Jon Howard Email & Phone Number

My wife says I have two superpowers: listening and something else.In all seriousness, my wife would say my two superpowers are listening to people and fixing processes.In my 20+ years working behind the scenes for some of the leading companies in the world, I've learned valuable lessons just by listening to people and watching their processes. What I'm about to say may ruffle some feathers, so don't let any birds read any further.Companies worldwide do many things very well, but they suck at a few things almost universally. Employees don't like their bosses.Customers don't trust youMost managers are woefully ill-equipped to lead peopleCommon Sense Decisions - Prime example = cafeteria carpet; just let that image sink inHere's where my superpowers come into play. I created a simple plan to help companies suck less based on three simple principles. Ready, here we go; all that needs to be done to suck less is this, See, Hear and Matter.People want to be seen, their voices to be heard and everyone wants their lives to matter.I sat down with my team, and we identified three areas where we were failing: Proposal Writing, Customer Success and Client Service Delivery.Using this process, my team did the following:*Revamped a broken (nonexistent) Proposal Writing and Management process to deliver a 55% increase in win rates*Crafted a Customer Success Program that led to the highest Net Promoter/Customer Satisfaction Scores in the company for eight consecutive years*Achieved a 90% retention rate on all contracts (50% better than the industry standard)*Built cross-functional relationships which led to a 450% revenue increase over six years*Won every major award the company hands out over that same six years*100% completion rate of all projects on time and under budget*Highest upsell rate in the company at 35%*Went from worst to first in 18 months and maintained number one ranking for three straight years (it would've been longer, but we had to let someone else win)Well, that's my story. I spent time with my team, teaching them three simple ideas and we transformed our business.People want to be Seen. Folks want their voices to be Heard Everyone wants their life to MatterWould you do me a favor? If you need someone to listen to you or if you're in the market for some useless trivia or gross facts (two words - cafeteria carpet, trust me on this), let's connect on LinkedInbut if you want to transform your business, let's chat (I'll throw in some useless trivia and one gross fact for free).

Listed skills include Facilities Management, Contract Negotiation, Operations Management, Account Management, and 15 others.

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  University Of South Carolina

  Communications, Journalism, History, Philosophy