Jonathan Quinto Email & Phone Number

National Capital Region, Philippines

• GLN Application Support as we are responsible for monitoring, tracking/tracing, and handling tickets for the Global GLN applications like GLN Asia–Pacific / Europe, the Middle East and Africa / North and Latin America.
• We ensure that prioritized open urgent issues such as handling help desk tickets are resolved in a timely fashion, and run its service reports for performance feedback
• Respond to general questions on the tickets promptly and troubleshoot complex incidents
• Ensuring support tasks are dealt with agreed Service Level Agreements (SLA) are achieved
• Production support monitors production applications 24x7x365
• We must have analytical, problem-solving, troubleshooting, and communication skills

Makati City, Philippines

Our work involves on level 1 and 2 non-voice production support for both internal and external parties in environments extending from user desktop to a fully hosted, 24 hours per day, 7 days per week as high availability production operational setting.

Makati City, Philippines

Project based developer for ASP.NET C# project. Our work involves designing, developing and implementing business applications and allowing companies to take advantage of all sorts of technologies to improve their existing business environment.

Mandaluyong City, Philippines

Project based QA Software Engineer / Analyst Trainee our responsibilities are manually test the created module, or test as UI experienced task. We are developing, writing, maintaining, testing and documenting computer program for specific client projects and in-house requirements based on justifications.

Spi, SPS Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines

Responsible for leading, organizing and manage the work activities of the team (i.e. Layout Typesetter / Proofreader, XML/HTML Checker, QA Staff) in accordance with the Company's productivity and accuracy standards and schedules.

Parañaque City, Philippines

Responsible for typeset, proofread and carrying out layout correction activity according to the Company’s productivity and accuracy standards and schedules.

New Manila, Quezon City, Philippines

We perform routine tasks like encode, image editing, PC/Paper proofreading, Data formatting, Datascanning and analysis.

South Superhighway, Makati City, Philippines

• Perform day-to-day computer operations such as monitoring of online services in the monitoring system tool and ensure 24×7 running of the operations as 1st Level Support Task.
• Perform flexible responsibilities depends on demand such as maintaining computer equipment, clerical work-filing/recording, inventory, stocks control, encode, edit, PC proofread, format, scan and their peripherals.
• Detecting issues with batch schedules and take action based upon standard operating procedures. Analyze and resolve problems associated with server, hardware and application software. Troubleshoot, diagnose, and report.
• Plan, coordinate and support operations related function activities at optimum service level.
• Overseeing and/or monitor the data center facilities, system uptime, system performance and all onsite operational incidents and major issues.
• Perform Alert Monitoring triggered from the monitoring system and ticket request.