Jonathan Quinto Email & Phone Number

National Capital Region, Philippines

GLN Application Support as we are responsible for monitoring, tracking/tracing, and handling tickets for the Global GLN applications like GLN Asia–Pacific / Europe, the Middle East and Africa / North and Latin America, as well as applications like GS1 GEPIR/GDSN, UK Custom Pentant, and B2B™ EZ Collaboration using the tools like Electronic Data Interchange and other software-as-a-service (SaaS) platforms for Level 1, 2 or 3 support.• We ensure that prioritized open urgent issues such as handling help desk tickets are resolved in a timely fashion, and run its service reports for performance feedback• Respond to general questions on the tickets promptly and troubleshoot complex incidents• Ensuring support tasks are dealt with agreed Service Level Agreements (SLA) are achieved• Production support monitors production applications 24x7x365• We must have analytical, problem-solving, troubleshooting, and communication skills• Ability to work independently and interact with various internal IT support as part of a team• Administer applications, provide updates, and perform root cause analysis of the issue• Ability to diagnose and be resourceful in analyzing application/system issues• Perform root cause assessment, and tracing, identify the issues on the services/server, as well as prepare documentation resolutions, and ensure the availability of the applications• Manage application configuration, certificate updates, and resolution of application issues • React quickly to system-generated alerts and follow the Critical Incident Management escalation procedures to accurately coordinate, document, and report on critical incidents• Communicate with all levels of the organization• Make decisions about rebooting servers, and restarting services independently• Knowledgeable of IT Service Desk Management processes and ITIL standards• Flexible responsibilities may require holidays, occasional evenings, and weekend work

Makati City, Philippines

Our work involves on level 1 and 2 non-voice production support for both internal and external parties in environments extending from user desktop to a fully hosted, 24 hours per day, 7 days per week as high availability production operational setting.

Makati City, Philippines

Project based developer for ASP.NET C# project. Our work involves designing, developing and implementing business applications and allowing companies to take advantage of all sorts of technologies to improve their existing business environment.

Mandaluyong City, Philippines

Project based QA Software Engineer / Analyst Trainee our responsibilities are manually test the created module, or test as UI experienced task. We are developing, writing, maintaining, testing and documenting computer program for specific client projects and in-house requirements based on justifications.

Spi, Sps Bldg., Pascor Drive, Sto. Niño, Parañaque City, Philippines

Responsible for leading, organizing and manage the work activities of the team (i.e. Layout Typesetter / Proofreader, XML/HTML Checker, QA Staff) in accordance with the Company's productivity and accuracy standards and schedules.

Parañaque City, Philippines

Responsible for typeset, proofread and carrying out layout correction activity according to the Company’s productivity and accuracy standards and schedules.

New Manila, Quezon City, Philippines

We perform routine tasks like encode, image editing, PC/Paper proofreading, Data formatting, Datascanning and analysis.

South Superhighway, Makati City, Philippines

• Perform day-to-day computer operations such as monitoring of online services in the monitoring system tool and ensure 24×7 running of the operations as 1st Level Support Task. • Perform flexible responsibilities depends on demand such as maintaining computer equipment, clerical work-filing/recording, inventory, stocks control, encode, edit, PC proofread, format, scan and their peripherals; observe peripheral equipment and error messages displayed on monitor system terminal. • Detecting issues with batch schedules and take action based upon standard operating procedures. Analyze and resolve problems associated with server, hardware and application software. Troubleshoot, diagnose, and report related problems. • Plan, coordinate and support operations related function activities at optimum service level. • Overseeing and/or monitor the data center facilities, system uptime, system performance and all onsite operational incidents and major issues. • Perform Alert Monitoring triggered from the monitoring system and ticket request. • Perform first level troubleshooting and resolution based on predefined troubleshooting guide provided. • Maintain to review and provide operational support such as checking the list, start-up/shutdown system tasks and system. • Diagnose and log down hardware problem and system error into problem ticketing system, coordinate problem resolution with respective vendor or system programmer for a service improvement. • Escalate unresolved problem to next level support or vendor to minimize impact to customer services. • Perform incident escalation. Ensure incidents are responded and attended to. To triage and redirect tickets for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA). • Generate periodic reports and maintain proper operation documentation and records for management review. • Review and implement Operations base on ticket request. • Creation of ticket incident