-Collaborated with experienced IT professionals, attending daily check-in meetings, and receiving directmentorship.-Gained practical IT knowledge by observing and shadowing industry professionals.-Completed three major projects within the IT department, focusing on Operation Security.-Demonstrated strong problem-solving skills and attention to detail across all responsibilities.-Performed after-hour operations with the Networking team, assisting in 10+ maintenance and upgradeoperations.

-Provided exceptional customer support by addressing and resolving issues via phone, email, or in-person interactions.-Collaborated with event management teams to ensure seamless setup, breakdown, and operation of equipment.-Utilized strong organizational skills to manage and maintain cable installations.