• Assist fellow engineers in troubleshooting global L2 and L3 LAN switches such as Cisco Catalyst 3000, 9300, 9400 and 9500 Series Switches• Collaborated with local IT administrators at remote sites to identify and address routing issues that wereimpeding connectivity over the WAN• Performed a comprehensive global audit to address erroneous switch-port configurations within a specific VLAN• Configure and troubleshoot Cisco Wireless 3700, 3800 and 9100 Series Access Points that utilize a CAPWAP tunnel to connect to Cisco 5500 and 9800 Wireless LAN Controllers (Local and FlexConnect sites)• Tasked with conducting a campus-wide wireless survey for Colgate's Technology Campus using Ekahau Pro Software on an iPad Pro and the Ekahau Sidekick 2• Monitor FreshService ITSM tickets for Incident Requests, Change Requests, and Service Requests• Monitor Cisco DNAC on a regular basis to follow up on P1 and P2 alerts that are network impacting• Participate and engage with team members on weekly review meetings to discuss Change Requests, LAN standards and projects• Interact and respond to user-impacting emails that require attention in a timely manner

• Perform an 'AP on a Stick Wireless Survey' in order to validate wireless designs (indoor and outdoor)for a campus-sized network using Ekahau Pro Software• Upgrade Cisco Catalyst 2000, 3000, 9000 Series Switches for a public school district network• Install / mount Cisco Meraki Firewalls and Switches for an office-branch network rack• Connect Ethernet patch cables into their appropriate ports for a network infrastructure upgrade• Install / configure APC Smart-UPS Units for a public school district network• Communicate with customers / clients in a professional manner in order to meet business demands• Provide daily feedback on project progress to the assigned Project Manager

• Assist telecom director with phone setup and basic extension troubleshooting: Nortel Digital Phones (M3902C, M903C, & M3904C) and Avaya IP Phones (J169 / J179)• Route incoming phone calls to the person or department needed to properly address the customer on the line

• Fulfilling online customer orders in a timely manner• Assisted customers with in-person/telephone inquiries about our products and online orders

• Troubleshoot printer issues or computer network connection issues • Construct ticket reports for any damaged or malfunctioning computer equipment