• Managed a team of 30 including Solicitors, Legal Executives, Paralegals and an admin team, monitored performance and ensured the consistent achievement of business targets.• Maintained relationships with clients ensuring exceptional customer service levels are met. • Set financial budgets, fee earning targets and monitored financial performance of the business.• Recruited new team members as well as monitoring staff training requirements on an ongoing basis to ensure optimum team performance.• Established a positive and productive site environment, accommodated the roles and needs of diverse teams to promote a cohesive team-based culture, maximised potential and enhanced performance of the team.• Defined strategies and action plans to gather information for assessment and investigated issues including any breaches of policy wording.• Played lead role on complex insurance indemnity matters, preparing cases for successful presentation to the MIB Technical Committee.• Managed caseloads covering brain injury and spinal injury claims with insurer held reserves of up to £13m.• Devised proactive strategy plans and provided detailed advice on reserve setting. • Instructed suitable professional experts from neurology; neuropsychology, neuropsychiatry, neurophysiotherapy, orthopaedic, ophthalmologist, audiovestibular, ENT, spinal surgery, psychiatry, plastic and reconstructive surgery, care, occupational therapy, accommodation and accident reconstruction.• Created effective working relationships with several market recognised Queen’s Counsel.• Maintained strong stakeholder relationships with insurers, board members, senior tier of management and ensured effective communication through all stages of cases. • Prepared required workflows and case management processes and ensured that the requirements of the client were met.• Negotiated fee structures with work source providers, agreeing Terms of Business and SLAs.