Jonathan Hardy Email & Phone Number

Baton Rouge, Louisiana, United States

•Demonstrated proficiency in CRM, including logging activities, providing insights and report analysis•Onboarding new hires and conducting training sessions on negotiation techniques, customer interactions, and using collection software• Collaborating cross functionally to streamline returns process, improving efficiencies and customer satisfaction•Exceeding monthly collection goals by 20% over the past 12 months and decreased customer 90 day delinquency rates•Strategically planning routes and driver schedules to ensure comprehensive coverage of the territory, resulting in enhanced operational efficiency• Ensuring KPI's and metrics are being met and making adjustments as required

Baton Rouge, Louisiana, United States

• Lead, coach and train customer service representatives team• Develop and execute marketing campaigns and customer appreciation programs•Regularly updated and maintained computerized records, facilitating seamless retrieval and analysis of customer accounts •Developed direct customer relationships using deep understand of customer's financial needs and unique financial challenges•Negotiating payment plans, schedules' and facilitating the collection process during legal proceedings

Baton Rouge, Louisiana, United States

•Oversaw store operations, managed inventory levels and mentored staff to exceed sales targets•Analyzed store inventories and implemented replenishment strategies based on demand forecasting reducing out-of-stock instances by 30%•Troubleshooting POS system•Being the point of contact for vendors while coordinating pickups and deliveries