Jonathan Hardy Email & Phone Number

Baton Rouge, Louisiana, United States

• Demonstrated proficiency in CRM, including logging activities, providing insights and report analysis
• Onboarding new hires and conducting training sessions on negotiation techniques, customer interactions, and using collection software
• Collaborating cross functionally to streamline returns process, improving efficiencies and customer satisfaction
• Exceeding monthly collection goals by 20% over the past 12 months and decreased customer 90 day delinquency rates
• Strategically planning routes and driver schedules to ensure comprehensive coverage of the territory, resulting in enhanced operational efficiency
• Ensuring KPI's and metrics are being met and making adjustments as required

Baton Rouge, Louisiana, United States

• Lead, coach and train customer service representatives team
• Develop and execute marketing campaigns and customer appreciation programs
• Regularly updated and maintained computerized records, facilitating seamless retrieval and analysis of customer accounts
• Developed direct customer relationships using deep understand of customer's financial needs and unique financial challenges
• Negotiating payment plans, schedules' and facilitating the collection process during legal proceedings

Baton Rouge, Louisiana, United States

• Oversaw store operations, managed inventory levels and mentored staff to exceed sales targets
• Analyzed store inventories and implemented replenishment strategies based on demand forecasting reducing out-of-stock instances by 30%
• Troubleshooting POS system
• Being the point of contact for vendors while coordinating pickups and deliveries