Jonathan Hernandez
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Jonathan Hernandez Email & Phone Number

Customer Advocate at Subaru of America at Subaru of America
Location: Philadelphia, Pennsylvania, United States 5 work roles 2 schools
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Current company
Role
Customer Advocate at Subaru of America
Location
Philadelphia, Pennsylvania, United States
Company size

Who is Jonathan Hernandez? Overview

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Quick answer

Jonathan Hernandez is listed as Customer Advocate at Subaru of America at Subaru of America, a company with 2218 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Hernandez.

Jonathan Hernandez previously worked as Customer Advocate at Subaru Of America and Lead Client Representative at Independence Blue Cross. Jonathan Hernandez holds Motorsports Technology, Motorcycle Maintenance And Repair Technology/Technician from Yti Career Institute.

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Email format at Subaru of America

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Subaru of America

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Profile bio

About Jonathan Hernandez

Diligent and motivated customer focused professional with 7+ years of experience with different roles and responsibilities. Experienced advocate for customers with problem solving experience and aim to resolve customer matters. Self-starter aiming to meet daily challenges and goals on a high performing team.

Current workplace

Jonathan Hernandez's current company

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Subaru of America
Subaru Of America
Customer Advocate at Subaru of America
camden, new jersey, united states
Website
Employees
2218
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5 roles

Jonathan Hernandez work experience

A career timeline built from the work history available for this profile.

Customer Advocate

Current

Camden, New Jersey, United States

Assisting customers regarding issues with their vehicle experiences or concerns. Focus on resolving a customer matter with active listening skills and reviewing these situations for assistance as an advocate to customer. Point person for escalations with emphasis on de-escalating situations. Experienced in assisting customers with mobile application.

Jan 2018 - Present

Lead Client Representative

Philadelphia, Pennsylvania, United States

Worked as lead client representative on team, assisted and trained team reps. Quality coaching, call scoring and performed side by sides to assist in improving metrics for team reps. Handled escalated calls in Supervisor call queue. Worked with project management team on billing IVR project.

Aug 2017 - Jan 2018

Customer Service Representative

Philadelphia, Pennsylvania, United States

CSR for high volume call center working on resolving customer matters with first call resolution approach. Technical knowledge in numerous systems and product knowledge. Achieving my daily metrics goals and understanding the inner workings on them to perform at the highest performance possible (AHT, Adherence, Service goals).

Jan 2015 - Mar 2017

Shipping/Receiving Associate

Quality Automotive Warehouse

Philadelphia, Pennsylvania, United States

Daily order handling with stocking and entering orders received from main hub warehouse. Shipping out orders for automotive parts to various satellite warehouses.

Jan 2013 - Jun 2014

Motorcycle Technician

Langhorne, Pennsylvania, United States

Daily maintenance work on motorcycles. Performed regular service intervals on client motorcycles. Worked on part/labor estimates for insurance claims repairs, as well as completion of said repairs.

Feb 2012 - Dec 2012
Team & coworkers

Colleagues at Subaru of America

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2 education records

Jonathan Hernandez education

Motorsports Technology, Motorcycle Maintenance And Repair Technology/Technician

Ged, General Studies

General Education

GED obtained at test site hosted at Temple University campus

FAQ

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Quick answers generated from the profile data available on this page.

What company does Jonathan Hernandez work for?

Jonathan Hernandez works for Subaru of America.

What is Jonathan Hernandez's role at Subaru of America?

Jonathan Hernandez is listed as Customer Advocate at Subaru of America at Subaru of America.

Where is Jonathan Hernandez based?

Jonathan Hernandez is based in Philadelphia, Pennsylvania, United States while working with Subaru of America.

What companies has Jonathan Hernandez worked for?

Jonathan Hernandez has worked for Subaru Of America, Independence Blue Cross, Quality Automotive Warehouse, and Brian'S Harley-Davidson.

Who are Jonathan Hernandez's colleagues at Subaru of America?

Jonathan Hernandez's colleagues at Subaru of America include Ken Money, Teh Kheng, Judith Murray, Andres Cuevas, and Shane Mcdonald.

How can I contact Jonathan Hernandez?

You can use AeroLeads to view verified contact signals for Jonathan Hernandez at Subaru of America, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Hernandez attend?

Jonathan Hernandez holds Motorsports Technology, Motorcycle Maintenance And Repair Technology/Technician from Yti Career Institute.

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