Jonathan Hicks Email & Phone Number

Beaverton, Oregon, United States

Hillsboro, Oregon, United States

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.Achieves sales and customer experience goals and objectives.Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.Performs operational and administrative tasks.Partners with customer care to resolve customer issues, as appropriate.Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.Complies with all company and retail operational policies and procedures.Completes training requirements and actively engage in team huddles and learning.Knows and understands sales compensation plan and its key elements.Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Other duties and responsibilities as assigned.

Beaverton, Oregon, United States

Responsible for contributing to the delivery of the sectors sales targets and business objective as a primary face to the customer for account stewardship. Has in-depth experience, knowledge and skills in own discipline. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.Job DescriptionCore ResponsibilitiesUsing telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution. Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues. Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines. Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance. Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health. Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs. Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.