Jonathan Javier Email and Phone Number
A resourceful professional valued for strong Management Talent and Insights.Experienced Manager with a demonstrated history of working in financial services industry. Skilled in Operations Management, Customer Service, Business Process Improvement, Financial Analysis, and Team Leadership. Strong professional with a Bachelor of Business Administration (B.B.A.) focused in Business Administration and Management, General from San Beda College.My history of success is directly related to my strong management acumen, intuitive judgment, and excellent decision-making skills accompanied by commitment to adding value and exceeding expectations through consultative insights, problem solving, and conflict resolution techniques. Currently, I am working in Synchrony Philippines Inc. as a Senior Manager and dealing with all brands with a focus on growth of company through business strategies and big customer base. ------------------Areas of Expertise • Customer Experience • Quality Assurance • Operations Management • Customer Service• Data Analysis • Client Satisfaction • Team Management • Performance Management• Stakeholder Management • Strategy Development • Quality Assurance • Leadership • Project Management • Business Management • Relationship Management • Partnerships • Contract Management • Performance Evaluation------------------Open for new contacts, opportunities, and professional bonding!you can contact me at:Nathan_javier10@yahoo.com
Synchrony
View- Website:
- synchronyfinancial.com
- Employees:
- 9246
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AvpSynchrony Apr 2021 - Present
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Senior Manager Customer ExperienceSynchrony Oct 2018 - Apr 2021Alabang, Muntinlupa• Improved customer service experience, engaged customers and facilitated organic growth • Controlled resources and utilized assets to achieve qualitative and quantitative targets • Constantly recognized for outstanding performance and promoted to roles based on increased accountability • Coordinated 15 supervisors, 5 Portfolios with 450- 600 FTEs driving Quality Compliance, Voice of Customer (VOC - OSAT, CSAT, Problem Resolution and NPS), and First Call Resolution and… Show more • Improved customer service experience, engaged customers and facilitated organic growth • Controlled resources and utilized assets to achieve qualitative and quantitative targets • Constantly recognized for outstanding performance and promoted to roles based on increased accountability • Coordinated 15 supervisors, 5 Portfolios with 450- 600 FTEs driving Quality Compliance, Voice of Customer (VOC - OSAT, CSAT, Problem Resolution and NPS), and First Call Resolution and Customer Centricity metrics • Dotted line manager to 20 Customer Service Managers in the portfolio cluster which they report • Maintained excellent client relationship and reviewed quarterly site performance • Drove performance through data analysis and action plan implementation on all metrics -------------------- Show less
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Customer Service ManagerSynchrony May 2008 - Sep 2018• Followed up to ensure that appropriate actions were taken on customers' requests • On-boarded newly promoted/externally hired team leaders and managers in a cluster group on 300 FTEs • Led performance coaching, talent development of team leaders and associates • Provided feedback and conducted employee evaluations to enhance performance Client Management:• Oversaw intensive client management through weekly touch base to ensure all Operations needs are met… Show more • Followed up to ensure that appropriate actions were taken on customers' requests • On-boarded newly promoted/externally hired team leaders and managers in a cluster group on 300 FTEs • Led performance coaching, talent development of team leaders and associates • Provided feedback and conducted employee evaluations to enhance performance Client Management:• Oversaw intensive client management through weekly touch base to ensure all Operations needs are met • Oversaw daily activities to ensure Service Level Agreements are met • Reviewed and submitted budget proposal to client counterparts for quarterly Rewards and Recognition • Adequately planned, executed and facilitated quarterly client townhall calls Show less
Jonathan Javier Skills
Jonathan Javier Education Details
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Business Administration And Management, General
Frequently Asked Questions about Jonathan Javier
What company does Jonathan Javier work for?
Jonathan Javier works for Synchrony
What is Jonathan Javier's role at the current company?
Jonathan Javier's current role is AVP for Operations at Synchrony.
What schools did Jonathan Javier attend?
Jonathan Javier attended San Beda College.
What skills is Jonathan Javier known for?
Jonathan Javier has skills like Customer Service, Process Improvement, Microsoft Office, Change Management, Financial Analysis, Customer Experience, Team Leadership, Operations Management.
Who are Jonathan Javier's colleagues?
Jonathan Javier's colleagues are Atique Ahmed, Broad R, Erukulla Sai Kumar, Dejah Harris, Angelene Davila, Luce Romero, Jt Todd.
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1yahoo.com -
Jonathan Javier
"Success Is Not Measured On How You Achieve It, But On How You Stand In Every Failure"Calabarzon, Philippines -
Jonathan Javier
President (Truck Transportation) And Bod - Corporate Secretary (Distribution And Retail)Pampanga -
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