Jonathan Johnson Email & Phone Number

Flowood, Mississippi, United States

• Responsible in leading the sales team to ensure they achieve or exceed gross, deact, and net sales goals.
• Ensure all customers are being helped in a timely manner by using the “all hands on deck” approach and other methods of managing customer wait times to ensure customer wait time goals are met.
• Ensure that Market complies with corporate policies and procedures to be measured in great part by market meeting or exceeding Retail Audit performance.
• Manage the market’s inventory processes and responsible for keeping a stocked and organized retail store at all times.
• Optimize the customer experience to minimize customer wait times by managing employee scheduling, attendance and occurrence issues and employee overtime. This includes managing the Kronos time keeping system for the.
• Assumes total responsibility of all back office operations of the retail store to achieve the daily and long-term goals for the store.

Mississippi

• This title is for top sellers who continuously sell above and beyond the minimum sales quota.
• Must meet a higher sales quota compared to other Account Service Reps in the market.
• Troubleshoot and find solutions to various technical, hardware, and software issues on mobile devices and other C Spire devices.
• Provide friendly and efficient customer service to customers’ needs while demonstrating patience, respect, and understanding the importance of integrity.
• Met sales goals that are expected of the company and going above and beyond those goals.
• Store's Key Holder

Starkville, Mississippi

• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Multi-task in several computer applications while holding a conversation with a customer.
• Handle calls that may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting.

Starkville, Mississippi

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Bag groceries for customers while being friendly and attentive to customers’ needs.
• Collect carts in a safe manner, transport them to the cart room and remove all debris from carts.
• Stock and inventory department merchandise.

Mississippi State University

• Install software programs on computers (ie. MS Office, SAS, SPSS, Adobe Pro, etc)
• Run a data wipe program on computers that departments want to dispose of
• Remove viruses from computers (or in most severe cases, back up data and reinstall the OS)
• Transitioned users from Novell environment to Active Domain environment
• Troubleshoot and find solutions to various technical issues on PCs, MACs, and mobile device
• Use departmental vehicle to transport computers, equipment and people to and from other department on campus

Mississippi State University Library

• Installed software programs on computers
• Removed viruses from computers
• Set up new computer stations in the library for students to use
• Helped assist in computer labs arranging print jobs for students

Bachelor Of Business Administration (Bba), Business Information Systems

• Student Assistant Information Technology Services • Student Assistant Mitchell Memorial Library • Volunteered with the Boy Scouts •.

Bachelor Of Business Administration (Bba), Business Information Systems

Activities and Societies: Starkville Boy Scouts Peter’s Rock Temple of C.O.G.I.C. Food DriveStudent Assistant at Information Technology.