Jonathan Johnson Email & Phone Number

Starkville, Ms, Us

Flowood, Mississippi, United States

•Responsible in leading the sales team to ensure they achieve or exceed gross, deact, and net sales goals.•Ensure all customers are being helped in a timely manner by using the “all hands on deck” approach and other methods of managing customer wait times to ensure customer wait time goals are met. •Ensure that Market complies with corporate policies and procedures to be measured in great part by market meeting or exceeding Retail Audit performance.•Manage the market’s inventory processes and responsible for keeping a stocked and organized retail store at all times.•Optimize the customer experience to minimize customer wait times by managing employee scheduling, attendance and occurrence issues and employee overtime. This includes managing the Kronos time keeping system for the store or stores assigned.•Assumes total responsibility of all back office operations of the retail store to achieve the daily and long-term goals for the store. •Perform additional duties as assigned.

Mississippi

•This title is for top sellers who continuously sell above and beyond the minimum sales quota. •Must meet a higher sales quota compared to other Account Service Reps in the market.•Troubleshoot and find solutions to various technical, hardware, and software issues on mobile devices and other C Spire devices. •Provide friendly and efficient customer service to customers’ needs while demonstrating patience, respect, and understanding the importance of integrity. •Met sales goals that are expected of the company and going above and beyond those goals. •Store's Key Holder•Store’s Apple Master

Starkville, Mississippi

• Answer inbound calls within guidelines/goals established by the client and contact center management.• Multi-task in several computer applications while holding a conversation with a customer.• Handle calls that may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting.

Starkville, Mississippi

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.• Bag groceries for customers while being friendly and attentive to customers’ needs.• Collect carts in a safe manner, transport them to the cart room and remove all debris from carts.• Stock and inventory department merchandise.

Mississippi State University

• Install software programs on computers (ie. MS Office, SAS, SPSS, Adobe Pro, etc)• Run a data wipe program on computers that departments want to dispose of• Remove viruses from computers (or in most severe cases, back up data and reinstall the OS)• Transitioned users from Novell environment to Active Domain environment• Troubleshoot and find solutions to various technical issues on PCs, MACs, and mobile device• Use departmental vehicle to transport computers, equipment and people to and from other department on campus• Install an operating system images on departmental computers for various departments supported by the ITS department

Mississippi State University Library

• Installed software programs on computers• Removed viruses from computers• Set up new computer stations in the library for students to use• Helped assist in computer labs arranging print jobs for students

Bachelor Of Business Administration (Bba), Business Information Systems

• Student Assistant Information Technology Services • Student Assistant Mitchell Memorial Library • Volunteered with the Boy Scouts •.

Bachelor Of Business Administration (Bba), Business Information Systems

Activities and Societies: Starkville Boy Scouts Peter’s Rock Temple of C.O.G.I.C. Food DriveStudent Assistant at Information Technology.