Jonathan Jones Email & Phone Number

7320 E. Independence Blvd, Charlotte Nc 28227

Charlotte, North Carolina, United States

•Previewed any music intended to be broadcast over the public address system.•Responsible for selected music, informing news, weather information and updating traffic news.•Charged with driving contests, getting interviews from guests and taking requests from listeners.•Responsible for broadcasted live in special events, by promoting and marketing locally.•Drove strategic campaigns to increase business, revenue, and publicity; focused on creating an entertaining, memorable experience.•Designed, organized, and executed numerous events, contests, and promotions.•Developed a strong following, leading to increased sales and profits.•Contributed reviews of new music releases for the radio station.

Charlotte, North Carolina Area

-Supports all aspects of the help line including handling customer escalated calls, and working with dispatch, technical, and marketing departments.-Helps reduce customer wait times and queues by providing quick and efficient direction to Representatives-Works with the QA/Training Group and Call Center Supervisors to review help line usage and make recommendations on how to reduce usage.-Provides feedback to Supervisors and Management to suggest process improvements based on help line experiences and communicate the reasons for the help calls to assist Supervisors in developing their Representatives.-Trains/educates employees over the phone in an effort to develop employee’s knowledge and reduce future usage of the help line.-Acts as a liaison between management and CSR’s to see that department standards and goals are being met, as well as individual expectations of the team.-Serve as a backup for coaching and training-Exhibits mastery in customer service skills and problem solving.-Maintain and enhance working knowledge of continually changing trends in consumer electronics, which include but is not limited to high definition TV, fiber optics and audio/video, telephony and high speed data technology.

-Advanced technical troubleshooting- (CATV, INTERNET and Phone)-Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing-Resolves data problems that involve local network issues, email issues, modem trouble and other equipment and/or software configurations-Delivered high touch services to TWC premiere residential clients- (Concierge)-Utilizes ICOMS and CSG for billing, troubleshooting and data entry

Poughkeepsie, New York, United States

-Operate the MYDATA Tool (A Pick and Place machines), -Run the VAPOR PHASE Process-Place Components on Boards -Training and certification on processes and equipment