Jonathan Lambert Email & Phone Number

Lubbock, Texas

-Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals-Build strong, trusting relationships with new and existing customers-Provide exceptional service to ensure customer satisfaction and a continued relationship-Work as an individual contributor and as part of a team to achieve business/organizational goals-Work directly with customers through the entire lending cycle-Ensure that all lending documents and processes are completed per internal policies/processes-Manage collection activities including consulting with customers on loan payments for past due accounts

Conducts Sourcing Activities:Perform hiring procedures that are in compliance with Convergys’ policy as well as EEO and ADA guidelines.Establishe and maintain contacts with employment sources, such as temporary agencies, colleges, and trade associations. Support college recruiting efforts by attending recruitment fairs and conducting on-campus interviews.Oversees the Recruitment/Selection Process:Conduct testing of applicants, reference checks, and pre-employment drug screens. Ensures that suitable recruiting records and statistics are kept.Collaborate with management to fill their recruitment needs and ensure they are apprised of progress towards securing the requested personnel.Interviews Candidates.Utilize various sourcing methods to attract quality candidates, including newspapers, web sites, trade journals, and other publications. Track employment statistics,

Principal Duties and Responsibilities:Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. Coach team members on their performance on a regular basis. Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution. Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.). Through coaching, ensures Agent metrics are achieved, i.e., PTV, Schedule Adherence, Attendance. Able to take end-to-end ownership of employee issues that require liaison with others. Use and promote Company recognition programs and understands the direct correlation between recognition and retention. Meet or exceed all deadlines for reporting. Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution. Effectively use business standard oral and written communication skills on a daily basis. Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc. Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements.