Jonathan Larson Email & Phone Number

Arlington,Va

• Provides subject matter and consulting expertise to public and private sector customers to enable customer success• Conducts Splunk dashboard development and data enrichment• Supports Splunk deployment, configuration, administration, and architecture• Supports Q-Compliance and Q-Audit application installation and configuration

Wheaton Il

Supporting undergrad and graduate admissions analyzing business requirements and implementing solutions for Ellucian CRM Recruit built on Microsoft Dynamics 365. I hale helped improve business efficency by deploying an automated personalized email communication plan. Additionally, I have created to improve business and data processes to improve efficiency.I successfully upgraded from Dynamics 2011 to Dynamics 2016 along with a major software upgrade.I manage the Emergency notification system on Campus using RAVE integrated with Alertus.I also manage the Viconnet Video surveillance system.

Carol Stream, Il

Technical Lead working with consultants to architect, data map and migrate two implementation stages for moving to Salesforce from legacy CRMBuilt out automated and batch workflow for contribution entry into SalesforceBuilt out the business logic and reports and designed the templates to run a Conga mail merge solution for receipting donors.Wrote an APEX trigger to extend the functionality of an unmanaged package (Action Plans)Built a Visual Flow to enable quick easy entry of an Account, Contacts and relationship by contributions processors.Created, managed, and updated Security Profiles and Permissions Sets for 80+ usersBuilt system and process flow diagrams in Visio for current and future statesAnalyzed statements of work and functional requirement documents to make sure they aligned with business processes and requirementsConfigured Salesforce NPSP for donor management and recruiting.Built out several custom Conga Composer buttons for document report generation by end users.Built custom reports and Dashboards for Executive KPIs and end userSetup and configured Salesforce1 for Android and iOSSetup automated integration between Salesforce and our finance system to keep designations up to date using Demand Tools and Scheduled SQL jobs.Configured Salesforce for multi-currency use: data entry, reporting and receiptingWorked with Marketing to pull targeted mailing reports for various scopes of our constituents.Setup Hubspot (Marketing Automation Software) to integrate with Salesforce for lead generation from our website forms.Technical Lead for the migration of Payroll system from on premises to the cloud. (Ultipro Saas)Wrote and maintained and corrected complex Microsoft SQL 2000 queries to pull report and mailing data out of out of our CRM Utilized SQL Management Studio to set up scheduled jobs and Stored ProceduresTested SSO Implementation with Azure Active Directory to Salesforce and Docusign.Maintained Docusign application documents and users.

Carol Stream, Il

Setup Microsoft Deployment Toolkit 2012 for automated Windows 7 Lite-Touch new computer deployments and refresh scenarios.Processed new account creation, computer setup and employee training.Managed daily queue of helpdesk requests from home office staff and foreign missionaries.Supported a Citrix Presentation Server with business critical applications for ~50 users.Provided general hardware support (Wireless, HDD, Monitor, Printers).

Greater Chicago Area

Imaged, built and deployed approximately 350 thin clients, mobile computers, and workstations in a month with three other teammates in a hospital environment utilizing Norton Ghost and Altiris.Set up 48 computers for a new cancer clinic and helped coordinate printer and software installation.Coordinated warranty repair services with Dell and HP for malfunctioning hardware components.

Naperville, Il

Prioritized calls and email incidents in the helpdesk ticketing system (Cherwell).Diagnosed and resolved unique problems in application software and operating systems.Performed Active Directory account management and audits for ~1,000 end users. Managed two production Xerox Nuvera's for daily report printing of ~ 10,000 pages/per day.

Designed the layout for the new 1200+ ft2 library space, coordinated the move of 25,000+ items.Boosted library materials circulation by 50% by advertising and making strategic purchases.Assisted students and teachers in finding materials for pleasure and scholarship.Programmed an Access 2010 Database on of our existing library software (Renweb) to handle fines, overdue materials and circulation statistics.Managed and trained three library aids to most effectively serve our patrons and use our library software and wrote key policy documentation for the library management.Tested Koha and Scriblio in virtual servers and migrated records to a new MARC library module.

Bogota, Colombia

Developed and taught a gifted curriculum for grades 5-8 in Language Arts.Taught a two week philosophy seminar covering the history of philosophy.Taught high school photography elective.Technical directed (lights and sound) three plays.

Successfully troubleshot Windows (XP, 7), OSX, and Linux in an educational environment.Repaired computer hardware components: hard drive recovery, Ethernet, wireless, and monitors Achieved the highest rank of support technicians at the institution (Level III).Closed over 2,000 tickets in our work order tracking system over 2 years (Track It, Footprints).Effectively communicated in person, by phone, and by email with faculty, staff and students.Resolved problems efficiently by working one on one and in a team setting,