Jonathan Lugo Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Group Policy Management: Managed Group Policy Objects (GPOs) in an on-premises Active Directory environment. Automated the deployment of security policies, resulting in enhanced system security, improved performance, and reduced configuration errors across the organization.Microsoft Intune Device Compliance: Administered 200+ devices using Microsoft Intune to ensure compliance with security protocols, execute updates, and deploy applications. This initiative improved system uptime by 30% and reduced helpdesk tickets by 20%.Azure Active Directory (AD) Integration: Supported the integration of Azure AD with on-premises infrastructure, enabling Single Sign-On (SSO) and implementing Multi-Factor Authentication (MFA) for improved security. Optimized user provisioning processes, reducing onboarding times by 25%.PowerShell Automation: Developed custom PowerShell scripts to automate tasks, including system uptime monitoring, user data capture, and real-time diagnostics. These automation solutions reduced manual workloads by 50% and enhanced system oversight and reporting.User Satisfaction Improvement: Contributed to a department-wide initiative to improve IT services by analyzing user satisfaction surveys and implementing feedback-driven changes, resulting in a 15% increase in user satisfaction.Global Administrative Responsibilities: Utilized global admin privileges to manage user accounts, security policies, and system configurations. Participated in security audits and implemented best practices, leading to a 20% improvement in system security and compliance.Backup and Recovery Management: Assisted in managing backup and disaster recovery systems, ensuring data integrity and minimizing downtime during system outages.

New York City Metropolitan Area

• Proficient in diagnosing and resolving hardware and software issues across multiple platforms, ensuring system reliability.• Hands-on experience with network administration, including configuring routers, switches, and maintaining network infrastructure.• Expertise in operating systems such as Windows, macOS, and Linux, with a comprehensive understanding of their configurations and functionalities.• Knowledgeable in virtualization technologies, including VMware, to optimize resource utilization and system performance.• Strong grasp of IT security principles, adept at implementing best practices to protect systems and networks from potential threats.• Excellent communication skills, effectively translating complex technical concepts for non-technical users in clear, understandable terms.• Proven ability to work collaboratively in team settings while demonstrating autonomy and initiative in independent tasks.• Highly organized with a detail-oriented approach to problem-solving and task management.

New York City Metropolitan Area

• Led the management and maintenance of technology infrastructure within the school premises, ensuring optimal functionality and troubleshooting hardware and software issues.• Orchestrated and executed diverse school events, including the talent show, school dance, and meetings, utilizing IT resources for seamless coordination.• Conducted rigorous asset management, maintaining a comprehensive inventory of electronic equipment across the school establishment.• Provided frontline support to staff members, ensuring the seamless operation of their devices and applications, and troubleshooting any technical issues.• Administered and optimized the school-wide intercom system, strategically implementing music transitions during critical transition periods.Basic Information Technology Experience:• Proficient in operating systems, including Windows and macOS, with a keen understanding of troubleshooting and configuring software applications.• Familiarity with network protocols and basic network troubleshooting techniques.• Demonstrated ability to conduct hardware installations, upgrades, and repairs.• Knowledge of cybersecurity best practices and basic security protocols.• Proficient in Microsoft Office Suite and Google Workspace applications.

Huntington, New York, United States

Exterior Detailing: This involves cleaning and restoring the exterior of the vehicle. It may include washing, waxing, buffing, and polishing the paint, as well as treating plastic and rubber components. Detailers may also address issues like paint swirls, scratches, and oxidation.Interior Detailing: Detailers thoroughly clean and rejuvenate the inside of a vehicle. This includes vacuuming, steam-cleaning carpets and upholstery, and cleaning and conditioning surfaces like leather, vinyl, and plastic. They may also treat and protect surfaces to prevent future wear and tear.Engine Bay Cleaning: Some detailers offer engine bay cleaning, which involves safely degreasing and cleaning the engine compartment to remove dirt, oil, and grime.Wheel and Tire Detailing: This involves cleaning, polishing, and protecting the wheels and tires. Detailers may use specialized products to remove brake dust and restore the shine to rims.Glass and Mirror Cleaning: Detailers ensure that all glass surfaces, including windows, mirrors, and headlights, are clean and streak-free.Paint Correction: This is a more advanced service where detailers use specialized tools and compounds to remove imperfections in the paint, like swirl marks, scratches, and water spots.Specialized Services: Some car detailers offer additional services like applying ceramic coatings, paint protection films, and interior fabric protection.Odor Removal: Detailers may have techniques and products to eliminate odors from the interior of vehicles, such as smoke, pet, or food odors.

Certificate, Cybersecurity Analytics, 3.7

Activities and Societies: Cyber Security Best Practices, Policies, & Tools (Burpsuite, Dirbuster, John the ripper, and Hydra) Incident.

Computer Engineering