Jonathan March Email & Phone Number

New York, NY, US

New York, New York, United States

• Execute world class customer service experience by greeting, seating, and interacting with hundreds of audience members face to face every day
• Exemplify core values of leading with empathy and compassion for all patrons
• Effectively handle seating issues that arise, quickly communicate needs to management to resolve escalated patron issues within limited time constraints

New York, United States

• Implemented and enforced health and safety protocols for Broadway production of "Bob Fosse's DANCIN'"
• Oversaw vaccine collection, COVID protocol onboarding, and weekly testing requirements for cast, crew, band, production team, and general management team
• Managed all guests entering the backstage space to ensure they followed protocols
• Reported to key stakeholders on the status of the company’s wellness as well as COVID cases within the company

New York, United States

• Coordinated with RCI COVID Safety Supervisor on company needs and reported weekly updates to COVID safety team as well as key stakeholders for the first National Tour of "A Soldier's Play"
• Implemented and enforced health and safety protocols for production
• Tracked changing COVID risk levels for tour cities and implemented adjusted health and safety protocols in accordance with Actors Equity Health and Safety protocol
• Led health and safety onboarding when arriving in each new city, including New Haven, Connecticut and Washington, D.C.

Brooklyn, New York, United States

• Serve food and beverages to guests in a timely and efficient manner.
• Ensure all guests' needs are met and provide exceptional customer service.
• Assist with event set-up and clean-up, including arranging tables and chairs and clearing dishes.
• Communicate effectively with the kitchen and other staff members to ensure smooth service.
• Follow all food safety and sanitation guidelines.
• Address any guest concerns or complaints promptly and professionally.

New York, United States

• Enforcing Vineyard Theatre’s COVID safety plan for duration of 3 week rehearsal period, including collecting pre-rehearsal COVID vaccination cards, conducting daily check in and symptom monitoring, overseeing on-site.
• On site liaison between actors and production team to Vineyard Theatre’s Managment team, communicating needs of staff and stocking additional COVID safety supplies, such as PPE and testing supplies when needed
• Expert on COVID safety health guidance and changing healthcare landscape relating to slowing the spread of the virus, as well as monitoring level of community spread in order to update COVID plan accordingly

New York, United States

• Facilitating the intake of audiences by checking for vaccination or testing status pre-show
• Enforcing mask use for audiences while entering the theatre as well as while in their seats
• Backstage CSM liaison, facilitating the arrival of cast, crew, and house staff to the theatre, ensuring all who enter have a current negative COVID test
• Ability to remain calm under pressure and problem solve quickly and efficiently during high stress situations, often times resulting in having tough conversations with key stakeholders

New York, United States

• Managing the onboarding process for adding new volunteers to our grassroots campaign, including but not limited to: scheduling onboarding calls to inform volunteers about upcoming events, setting up volunteers with.
• Facilitate weekly meetings with onboarding team, relay concerns, roadblocks, and new ideas to campaign
• Keep onboarding team up to date on campaign needs, where we need volunteers the most, and project manage their workload to ensure that onboarding calls are continuing to meet goals

New York City Metropolitan Area

• Project managing photo, graphic design, and copywriting teams to conceptualize and create listing content to launch 100+ new product listings across Amazon and Walmart marketplace platforms
• Optimizing top performing listings via A/B tests of title, hero image, A+ content, and keywords to increase CVR, in some cases increasing CVR by 20% via improved hero image usage
• Project managing experimental marketing campaigns on Amazon including Amazon Posts, Merch Cards, Add to Buy Box, and Amazon Creator Connections
• Merchandise expert for all BarkHome products and ensuring all product information is catalogued and shared with our customer service team for their internal product information database
• Copywriting for product listings and marketing ads as needed

New York, New York, United States

• Managing affiliate marketing program for BarkHome product line including pitching BarkHome products to online review sites
• Maintaining 40+ Amazon product detail pages and ensuring accuracy of information for our full product catalogue on site
• Leading seller support cases for e-commerce related issues on Amazon and Walmart

Columbus, Ohio, United States

• Responding to customers through multi-level platforms including email, phone, text, chat, and social channels in order to support and rapidly resolve issues
• Member of multiple stretch assignment teams including Pup Companion, Peer Support, and Marketplace
• Collaborating and sharing customer insights and feedback to all areas of the business including operations, merchandising, and growth in order to best communicate customer needs to BARK partners

Powell, Ohio, United States

• Providing stage direction and acting notes for a 50+ member ensemble
• Supervising the programing and technical teams light and sound boards
• Leading vocal and energy warmups for rehearsals and performances

Bachelor Of Arts - Ba, Strategic Communications And Comparative Cultural Studies

Activities and Societies: Secretary and member of Fishbowl Improvisational Comedy Troupe; Member of Off the Lake Productions Theatre and.

Department Of Theatre London Study Abroad Program

Studied theatre and British culture; attended workshops with accomplished directors and actors working on the West End and with the Royal.