Jonathan Devore Email & Phone Number

Chesapeake, Va, Us

Stanford, California, United States

Provides analysis and guidance within Stanford University’s Department of Medicine Operations regarding faculty appointments, reappointments, promotions, and recruitment. Ensures compliance with school and university policies.

Norfolk, Virginia, United States

Primary point of contact for institution regarding implementation and maintenance of affiliation agreement procurement for student clinical rotations. Responsible for initiating agreements with new external medical providers, monitoring current agreements for expiration, and completing renewals when necessary.Routinely communicates with the Offices of the General Counsel, Business Management, and Risk Management to evaluate suitability of external medical facilities for hands-on experiential learning opportunities. Thoroughly reviews all pending memorandum’s of understanding that impact student rotations to ensure that both institution and external facility are comfortable with terms of relationship. Facilitates negotiation of acceptable revisions between parties and terminates pending agreements if joint understanding cannot be reached.Key Accomplishments:• Increased total number of fully executed agreements by 108% between first two quarters of 2022.• Created proactive agreement renewal system to identify future expiring agreements.• Audited full database of existing agreements to provide comprehensive compliance summary.• Developed average completion time tracker by process stage to illuminate areas in which agreements were getting bottle-necked.

Virginia Beach, Virginia, United States

Manage team of 50+ employees within the academic advising, financial aid, and business intelligence divisions of Regent University’s Enrollment Management (EM) department. This includes all initiatives pertaining to year-over-year enrollment growth, predictive modeling, and executive reporting on student retention within the university.Responsible for coordinating with deans, department chairs, and university leadership on strategy for addressing academic program processes, improving retention, and maintaining ongoing communication efforts to 17,000+ students. Work closely with university leadership, technology developers, testing team and product developers implementing process improvements. Act as a solution architect and advocate for change, provide well-thought-out recommendations that lead to the best results.Key Accomplishments:• Raised returning student enrollment by 22% in three years.• Managed $3MM budget annually.• Created “Loyal Royal” program to incentivize consistent enrollment from students to increase credit hour completion by 37%.• Raised average productivity per call center agent by +40%.• Purchased and rolled out new customer relationship management (CRM) tool as primary database utilized by EM staff.• Implemented CREW (Continually Raising Exceptional Workers) professional development program for EM staff.

Virginia Beach, Virginia, United States

Chief officer of data compilation and statistical analysis for academic advising department. Responsible for compiling weekly summaries of at-risk student populations and presented proposed initiatives for increasing retention rates for target student groups to executive leadership team.Routinely collaborated with Information Technology (IT), Workforce Management, Office of Institutional Effectiveness and Operational Support teams to improve methods of reporting, maintain and create user-facing PowerBI reports, and verify accuracy of regression analysis conducted on retention initiatives.Key Accomplishments:• Developed PowerBI scorecard reporting for front-line EM team members.• Created automated email workflows to send daily executive summaries to key stakeholders across university.• Managed Five9 phone tree for department and generated dashboards to present metrics to EM leaders.• Utilized SPSS to run data analysis by academic program to submit to deans and executive leaders.• Presented department re-organization to implement personally tailored advising approach to student service (ARMOR – Advising, Registration, Milestones, Outreach, Reaching the Finish Line) based on results concerning poor performing student populations.

Virginia Beach, Virginia, United States

Served as direct manager of team of 10-15 academic advisors assisting students in problem-solving course registration issues, mapping out completion of academic program, and maintaining satisfactory academic progress both within graduation timeline as well as financial aid eligibility.Key Accomplishments:• Launched “advisor of the month” program for outstanding employee performance.• Piloted weekly call monitoring/quality assurance process to ensure accuracy of information presented during advising interactions.• Improved team’s student retention rate by 7% year-over-year.• Chaired first online orientation event for online students in collaboration with Student Activities Board (SAB).• Assisted in centralization of graduate school advisors into current team in Spring 2016 semester.

Virginia Beach, Virginia, United States

Directly assisted students with degree planning, course registration, and navigating academic policies and procedures to remain in alignment with SACSCOC accreditation standards.Key Accomplishments:• Consistently received high-scoring student feedback surveys.• Improved personal after-call work time by 27% during tenure in position.• Achieved highest student contact rate within department for three consecutive months.• Proposed more efficient method of contacting newly admitted students that was eventually adopted department-wide.• Partnered with Office of Career Services to create monthly internship orientation workshop for undergraduate students.

Master Of Education - Med, Student Affairs

• Relevant Coursework: Law & Governance of Higher Education, Strategic Planning & Program Evaluation, and Research Design. • Developed.

Bachelor Of Science - Bs, Clinical And Counseling Psychology

• Senior capstone project centered around Chickering’s Theory of Identity Development as applied to university/college students. •.