Jonathan Devore Email & Phone Number

Huntersville, NC, US

United States

I work with managers of customer-facing employees that are making mistakes because they aren't up to speed on the current SOPs. We implement an Employee Enablement System that helps customer-facing employees handle any situation the right way, every time, even when things are changing on a regular basis.

I develop online courses, produce videos, and coach customers to successfully implement knowledge management in their organization.

Mclean, VA

* Coached team members on our client's IT control environment* Documented control workflows in diagrams and procedures* Performed tests of IT control operating effectiveness* Assessed sufficiency of Policy and Procedures for government information systems* Reviewed FISMA controls* Reviewed controls as part of A-123 review

Mclean, VA

* Consulted IT Security Management regarding effectiveness and implementation of IT controls* Reviewed Policies and Procedures of information system security controls and tested their operational effectiveness* Developed processes and written procedures for elements of our client's risk management framework* Wrote the technical piece of a winning proposal

Performed analysis of billing software and A/R to determine effectiveness of billing/collections strategy.

Conducted financial statement quarterly reviews as well as interim tests of controls.

Bs, Accounting, 3.48

Activities and Societies: BAP (Beta Alpha Psi) - VP of MarketingStudied accounting at a top 2 accounting program and earned a 3.7 GPA in.

Master Of Arts - Ma, Mental Health Counseling/Counselor, 3.82

Learning the art and science of helping people change.

Education record