Provide dynamic leadership & mentorship for subordinates, integrate diverse talents across teams,fostering a culture of continuous learning & readiness for Cyberspace operations. Ensure compliancewith NGB & DoD standards in configuring, installing, and supporting server systems. Oversee system& account resource management, validating critical maintenance, data recovery processes & engagedin long-term planning for state and federal missions.

Served as the primary cyber systems operations lead for the 232d Combat Communications Squadron. Responsible for operating, maintaining, securing, and sustainment of tactical and communications networks to support warfighter requirements, systems employed in austere, mobile, and/or expeditionary environments, to provide command and control in support of Air and Space Force missions. Establishes and maintains training requirements and programs for 20+ Airmen to meet local knowledge and certification requirements and to enhance professional awareness of technology.

Served as a Systems Architect, I oversaw security orchestration initiatives to streamline threat detection and response capabilities across teams, processes, and systems. Designed automated playbooks and case management tools to integrate workflows, accelerate repetitive security tasks, and enable rapid, coordinated reactions to security events. Strategic focus on infrastructure and automation to unify and enhance security operations. Designed and implemented ground up distributed Splunk installations including all Splunk server roles (Search Head, Indexers, Heavy Forwarders and Universal Forwarders, etc.) Experienced with advanced configuration of Splunk including Indexer Clustering and Search Head Clustering, maintaining, and administering enterprise Splunk implementations, and developing custom Splunk content including scheduled searches, reports, dashboards, etc. Designed and architected the deployment of the Splunk Phantom platform to meet security orchestration, automation, and response (SOAR) requirements. Created playbooks and automation workflows to standardize investigation and response procedures for security operations teams. Acquired Splunk User, Power User, and Admin Certifications.

On-site iPhone/iPad screen and battery repair.

Provided remote and onsite desktop computer as well as network systems support through the Fort Benning Network Enterprise Center. Responsible for either resolving the helpdesk issue onsite or coordinating with other elements to insure the efficient, effective, economical and timely resolution of the problem. Work involved troubleshooting, planning, and the delivery of customer support services, installation, customer assistance, and/or training, in response to customer requirements. Analyzed, evaluated, and resolved malfunctions by adjusting equipment configurations, and distinguishing between equipment, software, and LAN installation and operation problems. Provided up-to-date patching and updates on devices and responsible for creating and deploying images utilizing Server 2003/08/08r2 and Ghost imaging software to re-image multiple systems with Windows 7/10 for the devices assigned to the userbase of specific courses in preparation for upcoming start dates. Required to brief incoming classes on the proper use of the US Army North America Southeast (NASE) network. Coordinated blocks of instruction during the issue of students’ assigned equipment covering basic security principles and the do’s and don’ts of proper NIPRNet use.

Provided remote and onsite desktop computer as well as network systems support through the Fort Benning Network Enterprise Center. Responsible for either resolving the helpdesk issue onsite or coordinating with other elements to insure the efficient, effective, economical and timely resolution of the problem. Work involved troubleshooting, planning, and the delivery of customer support services, installation, customer assistance, and/or training, in response to customer requirements. Analyzed, evaluated, and resolved malfunctions by adjusting equipment configurations, and distinguishing between equipment, software, and LAN installation and operation problems. Provided up-to-date patching and updates on devices and responsible for creating and deploying images utilizing Server 2003/08/08r2 and Ghost imaging software to re-image multiple systems with Windows 7/10 for the devices assigned to the userbase of specific courses in preparation for upcoming start dates. Required to brief incoming classes on the proper use of the US Army North America Southeast (NASE) network. Coordinated blocks of instruction during the issue of students’ assigned equipment covering basic security principles and the do’s and don’ts of proper NIPRNet use.

Help Desk Analyst responding to 40+ telephone trouble calls supporting 30 bases and 100,000 users across the U.S. Air Force and DOD affiliates. Trains new hires as necessary on Microsoft Active Directory/Remedy using proven IT training practices. Troubleshoots MS Outlook application issues to include publishing certificates, authentication and configuring user profiles. Responsible for organizational and user account creation/deletion/modification supporting Air Force users worldwide via Remote Desktop. Complete initial troubleshooting and network issues to including pinging IP Addresses and/or Directory Resource Administrator (DRA) lookup. Accurately track problems and changes using product documents, application software and reports changes and current configuration. Assign tickets that require elevation to the Enterprise Service Desk (ESD) –Event Manager for routing IAW Air Force Network Operations (AFNETOPS) Remedy Ticket Management. Responsible for either resolving the helpdesk issue onsite or coordinating with other elements to insure the efficient, effective, economical and timely resolution of the problem.