Jonathan Moore Email & Phone Number

San Francisco Bay Area

San Ramon, California, United States

• Achieve and exceed assigned revenue quota and retention goals for existing customer portfolio.
• Build and maintain strong, long-term customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.
• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers.
• Ensure the timely and successful delivery of mission critical solutions that align to customer needs and objectives.
• Strategic/effective communication targeting progress of monthly/quarterly initiatives to each customer in account base portfolio.
• Forecast and monitor key account metrics and presenting to customers on a regular basis.

San Ramon, California, United States

• Achieve and exceed assigned revenue quota and retention goals for existing Five9 customers.
• Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.
• Schedule and plan quarterly onsite visits with customers for quarterly business reviews.
• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers.
• Ensure the timely and successful delivery of mission critical solutions that align to customer needs and objectives.
• Strategic/effective communication targeting progress of monthly/quarterly initiatives to each customer in account base portfolio.

San Ramon, California, United States

• Responsibilities include identifying new business opportunities while managing/overseeing existing customer base.
• Managed and supported nearly 200 customer base accounts.
• Educate and provide counsel on cloud-based call center solutions, to call center managers, IT/network administrators, call center agents and C-level executives.
• Facilitate call center reviews and product demos with client base through virtual meetings. (*proficient in both Zoom and Webex)
• Utilized problem-solving skills to address ongoing account-related matters including billing, general support (escalations) and custom solution discussions.
• Clientele include both SMB and mid-market organizations across various verticals.

Milpitas, California, United States

• Responsibilities include prospecting for new business while managing existing customer base.
• Educate and provide counsel on fleet tracking solutions to supervisors, fleet managers and level executives.
• Facilitate presentations and product demos to sales prospects using Webex.
• Highlights include expanding existing business via the following clients: Turlock Irrigation District (TID), West Valley Waste & Recycling and West Valley Waste & Recycling/GreenTeam of San Jose totaling more than.
• Other highlights include winning the following new business: Cook Security Group, Cherry City Metals and Citywide Maintenance totaling more than $105,000 in revenue.
• Renewed more than 300 service subscriptions in the Midwest region.

San Francisco Bay Area

• Acquired nearly 50 new accounts during my time at the company. Some of these include: Coastal Contacts, Dean and Deluca, Fathead.com, iFloor.com, Furniture.com, IVG Stores, Footwear etc, eHobbies.com, Personal.
• Prospecting for new business on an ongoing basis while also managing existing customer base.
• Educate and provide consulting services for small-to-large merchants on how to establish customer review solutions for their online businesses.

San Jose, California, United States

• Acquired and/or up-sold the following major accounts: Bellacor.com, Cars.com, General Mills, Inc., Netshops.com, Cutlery&More and Other World Computing creating more than $290 million in addressable processing volume.
• Took “Vivid Seats, Inc” from billing $1500 a month to over 40,000 a month by conducting a thorough merchant account cost analysis.
• Serve as both account manager and general sales contact for merchants processing $5 million annually and above.
• Responsible for expanding and up-selling to existing large merchant customer base.
• Establish solid customer relations through face-to-face meetings.

Mountain View, California, United States

• A major sales acquisition was Ultrastar Entertainment: a multimillion dollar Web development and marketing company for marquee entertainment brands - co-founded by David Bowie. Some artists represented include: The.
• Prospecting for new business on an ongoing basis while also managing existing accounts.
• Educate and provide consulting services to merchants on how to establish payment processing for their online businesses.
• Possess a solid understanding of the ecommerce and security/SSL technologies.

San Jose, California, United States

• Reported directly to the Vice President of Marketing, manage media, analyst and investor relations programs.
• Worked closely with executive and senior management to develop and implement business and PR strategies.
• Managed demo modem program targeted at media, analysts and key industry influencers to garner coverage and raise awareness.
• Developed quarterly newsletters for distribution to rights-of-way decision-makers and potential constituents interested in Ricochet in respective markets.
• Assisted in managing relationship with public relations agency.

Palo Alto, California, United States

• Manage relationships with media and analysts on behalf of the following high-tech companies: Silicon Graphics (SGI), Metricom, MicronPC.com, 3COM, MatraNet, Integrated Systems, and Xerox New Enterprises (XNE).
• Coordinated and managed of SGI’s Origin 3000 Linux Server and Onyx 3000 Advanced Graphics workstation. Spearheaded ongoing media and analyst relations programs. Managed customer case study program.
• Managed and coordinated ongoing media and analyst relations program for Metricom’s Ricochet SX wireless modem. Developed ongoing PR program and spearheaded bi-coastal product tour aimed at key industry influencers.
• Successfully drove company re-launch and new corporate strategy program, “Subscription Computing.” Managed and coordinated ongoing media and analyst relations program for Micron’s PC division.
• Developed PR plans for 3Com products within Client-Access Business Unit (CABU). Managed media and analyst relations program for the following products: Fast EtherLink and Managed PC Network Interface Cards (NICs) and.
• Managed media, speaking and customer relations programs. Developed press releases and press kit collateral. Managed PR campaign to launch MATRAnet company name and its Web-based call center software product, WebTouch.