Jonathan Moore Email & Phone Number

San Francisco Bay Area

San Ramon, California, United States

• Achieve and exceed assigned revenue quota and retention goals for existing customer portfolio.• Build and maintain strong, long-term customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers.• Ensure the timely and successful delivery of mission critical solutions that align to customer needs and objectives.• Strategic/effective communication targeting progress of monthly/quarterly initiatives to each customer in account base portfolio.• Forecast and monitor key account metrics and presenting to customers on a regular basis.• Assist customers with high-priority requests and/or issue business-critical escalations as needed.• Solid account planning and management skills, including mature negotiation and problem-solving skills.• Effectively demonstrated ability to communicate, present and influence at all levels of the customer organization, including executive and C-level.• Experience in delivering custom client-focused solutions aligning with customer needs.• Ability to communicate, discuss, understand, and work within complex projects and processes.

San Ramon, California, United States

• Achieve and exceed assigned revenue quota and retention goals for existing Five9 customers.• Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.• Schedule and plan quarterly onsite visits with customers for quarterly business reviews. • Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers.• Ensure the timely and successful delivery of mission critical solutions that align to customer needs and objectives.• Strategic/effective communication targeting progress of monthly/quarterly initiatives to each customer in account base portfolio.• Forecast and monitor key account metrics and presenting to customers on a regular basis.• Assist customers with high-priority requests and/or issue business-critical escalations as needed.• Solid account planning and management skills, including mature negotiation and problem-solving skills.• Effectively demonstrated ability to communicate, present and influence at all levels of the customer organization, including executive and C-level.• Experience in delivering custom client-focused solutions aligning with customer needs.• Ability to communicate, discuss, understand, and work within complex projects and processes.

San Ramon, California, United States

• Responsibilities include identifying new business opportunities while managing/overseeing existing customer base.• Managed and supported nearly 200 customer base accounts. • Educate and provide counsel on cloud-based call center solutions, to call center managers, IT/network administrators, call center agents and C-level executives. • Facilitate call center reviews and product demos with client base through virtual meetings. (*proficient in both Zoom and Webex)• Utilized problem-solving skills to address ongoing account-related matters including billing, general support (escalations) and custom solution discussions. • Clientele include both SMB and mid-market organizations across various verticals.• Assisted in training new incoming Account Managers as well as providing support coverage in their absence.

Milpitas, California, United States

• Responsibilities include prospecting for new business while managing existing customer base.• Educate and provide counsel on fleet tracking solutions to supervisors, fleet managers and level executives. • Facilitate presentations and product demos to sales prospects using Webex.• Highlights include expanding existing business via the following clients: Turlock Irrigation District (TID), West Valley Waste & Recycling and West Valley Waste & Recycling/GreenTeam of San Jose totaling more than $180,000. • Other highlights include winning the following new business: Cook Security Group, Cherry City Metals and Citywide Maintenance totaling more than $105,000 in revenue.• Renewed more than 300 service subscriptions in the Midwest region. • Partnered with customers to analyze and resolve ongoing account-related issues.• Spearheaded ongoing new business through existing customer base in the form of new units and reactivations.• Clientele includes both SMB and enterprise corporations across various vertical markets.

San Francisco Bay Area

• Acquired nearly 50 new accounts during my time at the company. Some of these include: Coastal Contacts, Dean and Deluca, Fathead.com, iFloor.com, Furniture.com, IVG Stores, Footwear etc, eHobbies.com, Personal Creations, Superwarehouse.com, Sonic Electronix, Sheplers and TTI Floorcare - official distributor of Hoover and Dirt Devil products.• Prospecting for new business on an ongoing basis while also managing existing customer base.• Educate and provide consulting services for small-to-large merchants on how to establish customer review solutions for their online businesses.

San Jose, California, United States

• Acquired and/or up-sold the following major accounts: Bellacor.com, Cars.com, General Mills, Inc., Netshops.com, Cutlery&More and Other World Computing creating more than $290 million in addressable processing volume.• Took “Vivid Seats, Inc” from billing $1500 a month to over 40,000 a month by conducting a thorough merchant account cost analysis.• Serve as both account manager and general sales contact for merchants processing $5 million annually and above.• Responsible for expanding and up-selling to existing large merchant customer base.• Establish solid customer relations through face-to-face meetings.

Mountain View, California, United States

• A major sales acquisition was Ultrastar Entertainment: a multimillion dollar Web development and marketing company for marquee entertainment brands - co-founded by David Bowie. Some artists represented include: The Police, Sting, The Rolling Stones, INXS and many more.• Prospecting for new business on an ongoing basis while also managing existing accounts. • Educate and provide consulting services to merchants on how to establish payment processing for their online businesses.• Possess a solid understanding of the ecommerce and security/SSL technologies.

San Jose, California, United States

• Reported directly to the Vice President of Marketing, manage media, analyst and investor relations programs.• Worked closely with executive and senior management to develop and implement business and PR strategies. • Managed demo modem program targeted at media, analysts and key industry influencers to garner coverage and raise awareness. • Developed quarterly newsletters for distribution to rights-of-way decision-makers and potential constituents interested in Ricochet in respective markets. • Assisted in managing relationship with public relations agency.

Palo Alto, California, United States

• Manage relationships with media and analysts on behalf of the following high-tech companies: Silicon Graphics (SGI), Metricom, MicronPC.com, 3COM, MatraNet, Integrated Systems, and Xerox New Enterprises (XNE).• Coordinated and managed of SGI’s Origin 3000 Linux Server and Onyx 3000 Advanced Graphics workstation. Spearheaded ongoing media and analyst relations programs. Managed customer case study program.• Managed and coordinated ongoing media and analyst relations program for Metricom’s Ricochet SX wireless modem. Developed ongoing PR program and spearheaded bi-coastal product tour aimed at key industry influencers.• Successfully drove company re-launch and new corporate strategy program, “Subscription Computing.” Managed and coordinated ongoing media and analyst relations program for Micron’s PC division.• Developed PR plans for 3Com products within Client-Access Business Unit (CABU). Managed media and analyst relations program for the following products: Fast EtherLink and Managed PC Network Interface Cards (NICs) and its DynamicAccess family of software products.• Managed media, speaking and customer relations programs. Developed press releases and press kit collateral. Managed PR campaign to launch MATRAnet company name and its Web-based call center software product, WebTouch. • Managed media and analyst relations programs on behalf of XNE. Planned and coordinated XNE Annual Marketing eXchange Event to bring together XNE portfolio companies. Produced media kit for Marketing eXchange event.