Jonathan Nelson Email & Phone Number

Irvine, California, United States

United States

•Develop and execute investor outreach strategies to secure funding forreal estate development projects.•Utilize integrated networking and social media strategies to engage withinvestors.•Prepare investment presentations and financial models to showcaseproject viability and return on investment.•Manage investor communications and reporting throughout the project lifecycle, fostering transparency and trust

California, United States

Department Overview:• Established the Customer Care department, overseeing its growth from 3 to 45 team members and expanding coverage for 13 brands. Managed 150,000 incoming customer interactions per quarter.• Collaborated with multiple cross-functional teams, including eComm, Social, Education, QA, Business Operations, Safety, Regulatory, Legal, and Product Innovation. Used data to win cases for fixes upstream while managing customers downstream. We advocate for our customers and are persuasive.• Developed codeless AI Chat Bots which efficiently handled up to 70% of our customer volume during peak seasons.• Our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) consistently exceeded industry standards, with scores of 78% and 55%, respectively.• Maintained a voluntary attrition rate of only 10% in an industry historically at 40% attrition and surged to 87% in 2022.My Contributions:•Ranked within the top 5 in 2 of 3 customer interaction categories throughout my first year of employment•Streamlined processes by creating Zendesk macros to expedite repetitive tasks•Offer unique customer solutions to elevate overall customer experience •Created and implemented innovative practices to engage customers resulting in saved and increased sales from 10-25% per successful interaction•Participated in various projects to enhance company proficiency and streamlining capabilities using Excel/MS Word/Google Docs/Shopify/Zendesk/MS Teams•Deliver comprehensive customer service across a diverse portfolio of 13 distinct brands •Demonstrate in-depth loyalty and rewards knowledge, including features, benefits and applications to effectively address customer inquiries and tailored solutions..

Company Overview Founded by Army Veteran Burt Price, Ameriskills is dedicated to offering education and training solutions that enable CWA union members to thrive in their careersMy Contributions •Outline the range of courses and educational opportunities open to CWA members.•Work closely with CWA union delegates to support internal growth through education.•Present educational opportunities to groups of 20-100 union workers•Exceeded monthly quota by a minimum of 30% for the 2015-2018 calendar years.

Company OverviewFounded in 2011, L. Walker and Associates is a financial services company specializing in marketing and trading within the micro and small-cap markets. This firm is committed to identifying investment opportunities with significant upside potential without requiring a substancial amount of investment capital. We operate within the framework of applicable securities regulations and industry best practices. My Contributions:• Discovered a unique method of attaining leads which led to 300% sales increase for 6 months in 2013•Manage a team of 20-50 investment professionals daily•Responsible for sourcing the most promising leads to fuel my team's performance and success • Handling of escalated customer interactions to preserve and increase customer base.•Cultivate and apply an in-depth knowledge of multiple market strategies.•Proficient in analytical software to identify patterns, trends and opportunities.

Investments

Payroll Sales

Irvine, California, United States