Jonathan Nelson Email & Phone Number

Irvine, California, United States

United States

• Develop and execute investor outreach strategies to secure funding forreal estate development projects.
• Utilize integrated networking and social media strategies to engage withinvestors.
• Prepare investment presentations and financial models to showcaseproject viability and return on investment.
• Manage investor communications and reporting throughout the project lifecycle, fostering transparency and trust

California, United States

• Department Overview:
• Established the Customer Care department, overseeing its growth from 3 to 45 team members and expanding coverage for 13 brands. Managed 150,000 incoming customer interactions per quarter.
• Collaborated with multiple cross-functional teams, including eComm, Social, Education, QA, Business Operations, Safety, Regulatory, Legal, and Product Innovation. Used data to win cases for fixes upstream while.
• Developed codeless AI Chat Bots which efficiently handled up to 70% of our customer volume during peak seasons.
• Our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) consistently exceeded industry standards, with scores of 78% and 55%, respectively.
• Maintained a voluntary attrition rate of only 10% in an industry historically at 40% attrition and surged to 87% in 2022.My Contributions:

• Company Overview Founded by Army Veteran Burt Price, Ameriskills is dedicated to offering education and training solutions that enable CWA union members to thrive in their careersMy Contributions
• Outline the range of courses and educational opportunities open to CWA members.
• Work closely with CWA union delegates to support internal growth through education.
• Present educational opportunities to groups of 20-100 union workers
• Exceeded monthly quota by a minimum of 30% for the 2015-2018 calendar years.

• Company OverviewFounded in 2011, L. Walker and Associates is a financial services company specializing in marketing and trading within the micro and small-cap markets. This firm is committed to identifying investment.
• Discovered a unique method of attaining leads which led to 300% sales increase for 6 months in 2013
• Manage a team of 20-50 investment professionals daily
• Responsible for sourcing the most promising leads to fuel my team's performance and success
• Handling of escalated customer interactions to preserve and increase customer base.
• Cultivate and apply an in-depth knowledge of multiple market strategies.

Investments

Payroll Sales

Irvine, California, United States