Steven B. Email & Phone Number

Meridian, Idaho, United States

• Proven ability to build and maintain strong client relationships through personalized service.
• Skilled negotiator with a track record of closing high-value deals.
• Proficient in using CRM software to manage leads and streamline sales processes.

United States

• Generated leads, prospected, and qualified potential customers.
• Built and maintained strong relationships with existing and potential medical practices.
• Conducted regular follow-ups with customers and medical practices to ensure their satisfaction and identify upselling or cross-selling opportunities.
• Developed in-depth knowledge of mdiNR’s medical devices, innovations, and solutions.
• Support the development and execution of sales strategies and campaigns.

Eagle, Idaho, United States

• Coordinate with various teams to efficiently complete high level SQL tickets
• Strengthen response times to resolve client’s tickets faster
• Oversee multiple projects and ensure they are completed and implemented in a timely manner
• Manage many systems and guarantee they run smoothly daily

Boise, Idaho, United States

• Coordinated with various teams to efficiently complete high level SQL tickets
• Strengthened response times to resolve client’s tickets faster
• Oversaw multiple projects and ensure they were completed and implemented in a timely manner
• Managed various software applications and guarantee they run smoothly daily

Lewisville, Texas, United States

• Organized staff each day to ensure business goals were exceeded
• Produced high levels of customer service and satisfaction
• Established a marketing team and increased plasma donations by 20%
• Facilitated weekly management meetings focusing on metrics and process improvements
• Analyzed donation trends and built staff schedule accordingly to ensure customer needs were met

Appleton, Wisconsin, United States

• Engaged in managing the operations of a plasma collection facility
• Trained in financial, marketing, administrative, quality, & personnel
• Executed process improvement for new donor physical processing times
• Fostered teamwork to achieve business goals
• Communicated proactively conflict resolution

Nampa, Idaho, United States

• Advocated for staff to be trained in new areas
• Designated by upper management to make the staff schedule
• In charge of Employee Health and Safety and maintaining company standard

Boise, Idaho, United States

• Constantly exceeding company metrics
• Skilled Trainer in Medical History Phlebotomy and Sample Prep
• Head of lab organization

St George, Utah, United States

• Fully trained in Medical History and Sample Prep
• Part of 5s team, Organized Center, & Purged Charts
• Selected to be trained in Sample Prep

Information Technology

General Studies