Jonathan Nix Email & Phone Number

Liège, WAL, BE

Bruxelles, Région De Bruxelles-Capitale, Belgique

My function consists of managing the 'Delivery & Support' Division in the various fields of activity covered by this team of nearly 20 people (internals and externals).The team performs multiple tasks bringing added value to the end-users, such as: - the end-user support (Service Desk, IT Desk, VIP Support, upcoming Second Line of Support) - the.

Région De Bruxelles, Belgique

My role consists in first instance in setting up a a CMDB at NBB. A configuration management database (CMDB) is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components. A CMDB provides an organized view of configuration data and a means.

Région De Bruxelles, Belgique

◾suivre les demandes de changements IT, conformément aux règles de change management et aux SLA◾preparation et presentation du Change Advisory Board◾rédaction des rapports sur l’activité du changement management◾participation aux réunions de coordination des changements IT les plus complexes et analyse les conflits éventuels entre les changements◾faire.

Teamleader - responsible for the IT Service Desk NBB (5 operators)I combine this role with my previous role (Incident Coordinator/Dispatcher)

My role as Incident Coordinator/Dispatcher:- Checking that our first level support (ServiceDesk) did his job right- Support level "1.5"- Reassigning the incident to the correct second line support team- Continuous improvement of the first line documentation, procedures, knowledge base... in order to increase the first call resolution

Bruxelles, Région De Bruxelles-Capitale, Belgique

multiple.NETdevelopments to improve the quality of service given by the ServiceDesk to our end-users