Jonathan Ortiz Email & Phone Number

Worcester, Ma, Us

Worcester, Massachusetts, United States

• Manage a team overseeing nearly a dozen Princeton Review-owned classroom spaces nationwide while handling every logistical step of running in-person prep courses, including supply management, vendor + contract negotiations, and quality assurance. Additional responsibilities include site research and contract negotiations for booking external sites in locations where the Princeton Review does not own a physical space and working with our Outreach team to staff and facilitate partnership… Show more • Manage a team overseeing nearly a dozen Princeton Review-owned classroom spaces nationwide while handling every logistical step of running in-person prep courses, including supply management, vendor + contract negotiations, and quality assurance. Additional responsibilities include site research and contract negotiations for booking external sites in locations where the Princeton Review does not own a physical space and working with our Outreach team to staff and facilitate partnership courses with schools and organizations nationwide.• Manage a team overseeing teacher staffing for all in-person courses nationwide; maximizing teacher availability and driving teacher satisfaction in their jobs. Additional responsibilities include ensuring teacher compliance to all Princeton Review guidelines and requirements, facilitating trainings as needed and acting as the first-line of support for active in-person instructors.• Reform and optimize regular operations so they can be completed more efficiently in a fast-paced environment on a national scale. Regular duties include the creation and maintenance of detailed databases and maps to assist in teacher + site management, writing and reviewing SOP documentation for the national College Prep team, creating email templates for widespread use and general database maintenance.• Run cross-department meetings to coordinate strategies, logistics and action plans for every facet of the in-person classroom experience, including but not limited to initial teacher recruitment, training and staffing and enrollment analysis to determine the viability of future in-person courses in relation to profitability and site/staffing priorities.• Communicate and apply strategy, initiatives, and programs directed by the Retail Ops Team leadership. Show less

Worcester, Massachusetts, United States

• Manage nearly a dozen Princeton Review-owned classroom spaces nationwide while handling every logistical step of running in-person prep courses, including supply management, vendor + contract negotiations, and quality assurance. Additional responsibilities include site research and contract negotiations for booking external sites in locations where the Princeton Review does not own a physical space.• Manage teacher staffing for in-person courses; maximizing teacher availability and… Show more • Manage nearly a dozen Princeton Review-owned classroom spaces nationwide while handling every logistical step of running in-person prep courses, including supply management, vendor + contract negotiations, and quality assurance. Additional responsibilities include site research and contract negotiations for booking external sites in locations where the Princeton Review does not own a physical space.• Manage teacher staffing for in-person courses; maximizing teacher availability and driving teacher satisfaction in their jobs. Additional responsibilities include ensuring teacher compliance to all Princeton Review guidelines and requirements, facilitating trainings as needed and acting as the first-line of support for active in-person instructors.• Reform and optimize regular operations so they can be completed more efficiently in a fast-paced environment on a national scale. Regular duties include the creation of detailed databases and maps to assist in teacher + site management, writing and reviewing SOP documentation for the national College Prep team, creating email templates for widespread use and general database maintenance.• Deliver effective student and instructor communications with timely, accurate, and compelling information using the brand’s voice.• Support enrolled students and their parents across all Princeton Review programs through outstanding phone, and email customer service aimed at ensuring a delightful and frustration-free experience.• Respond to calls, requests and needs of students/parents/teachers in a timely and professional manner.• Communicate and apply strategy, initiatives, and programs directed by the Retail Ops Team leadership. Show less

Edison, Nj

• Manage logistical operations for all Princeton Review courses in NJ and eastern PA, the largest test prep market in the U.S., comprising 300+ courses annually. • Organize and optimize regular operations so they can be completed efficiently in a fast-paced environment. Operations include schedule coordination, customer correspondence, facility bookings, test scanning and distribution, and technical support for all 300+ courses.• Develop and manage retail partnerships with… Show more • Manage logistical operations for all Princeton Review courses in NJ and eastern PA, the largest test prep market in the U.S., comprising 300+ courses annually. • Organize and optimize regular operations so they can be completed efficiently in a fast-paced environment. Operations include schedule coordination, customer correspondence, facility bookings, test scanning and distribution, and technical support for all 300+ courses.• Develop and manage retail partnerships with high schools, colleges, churches and community centers throughout NJ and eastern PA to ensure that all courses and events exceed the high expectations of our customers. Additional facility responsibilities include contract negotiations and invoice processing.• Oversee an operations team performing superb front-line customer service and generally serving as test preparation and admissions experts for existing and potential customers.• Additional responsibilities: inventory management for our field offices, instructor support, and establishing and maintaining systems used office-wide to monitor customer engagement and satisfaction. Show less

Edison, Nj

• Helped coordinate logistics for hundreds of test preparation courses each year throughout the state of New Jersey, including facility bookings and student correspondence.• Managed retail partnerships with high schools, colleges, churches and community centers throughout the state of New Jersey via remote correspondence and in-person site visits.• Provided superb front-line customer service and generally served as a test preparation and admissions expert for existing and… Show more • Helped coordinate logistics for hundreds of test preparation courses each year throughout the state of New Jersey, including facility bookings and student correspondence.• Managed retail partnerships with high schools, colleges, churches and community centers throughout the state of New Jersey via remote correspondence and in-person site visits.• Provided superb front-line customer service and generally served as a test preparation and admissions expert for existing and potential customers.• Created and maintained online databases for the operations department, including establishing new systems that revolutionized how the department tracks site bookings, scheduling conflict resolutions and student progress. Show less

Upper Saddle River, Nj

• Worked closely with Tiziana Aime, the Senior Acquisitions Editor for Spanish, in managing several elementary, intermediate and upper-level Spanish titles from development to production. Directly supported these projects with copy editing, photo research, manuscript preparation and turnover, constant communication with authors to maintain efficient work flow procedures and deadline management for book supplements.• Managed the review process for all Pearson Education Spanish titles… Show more • Worked closely with Tiziana Aime, the Senior Acquisitions Editor for Spanish, in managing several elementary, intermediate and upper-level Spanish titles from development to production. Directly supported these projects with copy editing, photo research, manuscript preparation and turnover, constant communication with authors to maintain efficient work flow procedures and deadline management for book supplements.• Managed the review process for all Pearson Education Spanish titles, including extensive research of school enrollments and collegiate departmental structures, the creation and maintenance of genre-specific reviewer databases and developing strong relationships with professors across the country via remote correspondence.• Additional responsibilities: database management, drafting of legal documents, processing of check requisitions and payments, and providing informational and technical support to Pearson’s sales representatives and their professors out in the field. Show less

Madison, New Jersey

• Provided excellent customer service, maintained and stocked the Whole Foods Market – RCM bakery department, prepared and packaged various breads and baked goods for our customers, and maintained records of our department’s losses and good organic practices.

• Contributed to various publishing projects for the Princeton Review, including Best 373 Colleges (2010) and the ‘college profiles’ section of www.princetonreview.com. Work on these projects included database management, transfer of text material to digital formats, and content and format editing.• Assisted Robert Franek, author of Best 373 Colleges and Princeton Review’s Senior VP/Publisher, with publicity and project management, including financial database management, transcription… Show more • Contributed to various publishing projects for the Princeton Review, including Best 373 Colleges (2010) and the ‘college profiles’ section of www.princetonreview.com. Work on these projects included database management, transfer of text material to digital formats, and content and format editing.• Assisted Robert Franek, author of Best 373 Colleges and Princeton Review’s Senior VP/Publisher, with publicity and project management, including financial database management, transcription and fact checking. Show less

• Updated the structure of the 2004 and 2006 Dodge Poetry Festival audio archives to increase search efficiency.• Developed and implemented a new, streamlined archive search method through the creation of Excel spreadsheets and electronic logs.

• Answered telephones, made appointments to show the company’s real estate properties with otherreal estate agents and logged data into the company’s computer database.• Assisted the office broker, manager and real estate agents with various tasks, including the development of mailing materials, online research and database maintenance.• Made feedback calls to real estate agents in order to assess the quality of the company’s properties.

• Interacted with customers, prepared and served various food products, operated the cashregister and maintained the cleanliness of the dining area.

English, English Literature, Creative Writing

Activities and Societies: Sports Editor and Copy Editor for The Acorn – Drew University’s Weekly Campus Newspaper, member of Sigma Tau.

Education record

Activities and Societies: Chorus, Madrigals, Marching Band, Concert Band, Jazz Ensemble, Principal's Advisory Committee, National Honor.