Jonathan Posner Email & Phone Number

Tampa, Florida, United States

United States

Wesley Chapel, Fl

Chief Technology Officer of a 3D printing and engineering service bureau. Application of Agile and Scrum in a business typically run by Waterfall. Opened all printers and machines to public use to help educate and promote STEAM (Science Technology Engineering Art Math) efforts in the community. Major accomplishments include:- Fulfilled 5-year business and technology plan in less than 3 years under budget and with better products and services than originally specified- Transitioning all data, computer, and security assets to meet or exceed ITAR standards- Managing a team consisting of designers, sales engineers, machine operators, and shop assistants. - Achieved profitability in 2018 and 2019- Produced over 600 items of 3D Printed PPE at no cost to help with COVID-19 efforts- Created a successful content creation wing of the company including remote video editing and file hosting.

Tampa

Responsible for creating, implementing, and maintaining the online presence for Boyd Clocks. Through hands-on research with customers, projects and employees, developed technology strategies to support a seventy-five (75) year old clock shop. Oversee technical projects, including website redesign and instructional online videos. Improved quality service and internal records by implementing record digitization and back-up procedures.

Tampa/St. Petersburg, Florida Area

Implemented high-level strategies to provide innovative solutions for scalable growth of the organization. Coordinated staff managing each area of responsibility to ensure successful implementation of database administration, systems maintenance, help desk, applications, and networking for the New York and Florida offices. Major accomplishments include:Transition to single solution IP based phone systemComplete network and security overhaulAchieved twice the network speed in the NY office at half the costEliminated telecom voice issues in FL officeUpgraded company-wide network security measuresEstablished custom failover measures for both office locationsCustom application creation to increase productivity and database accuracyCreated duplicate record removal program within the CRMAdded over $150,000 in extra revenue in just three monthsChanges implemented continue to add revenue for the business

Dade City, Florida

IT support for a 501(c)(3) healthcare company. Managed three buildings completely for their IT needs and assisted with the buildout of another, forth, building. User account creation/deletion in Active Directory, telephony, servers, hardware, and software support. Remote support through TeamViewer, ticketing and asset management through FreshWorks FreshService.

Provided computer hardware, mobile, and software support and administration. Delivered quality customer support to faculty, staff, and students through phone, email, remote session, and on-site. Created, managed, and resolved Help Desk incidents through ManageEngine ServiceDesk Plus. Major accomplishments include:▪ Yearly imaging and deployment of over 650 computers to students.▪ Provided in person support for institutional executive level personnel.▪ Student Helpdesk Supervisor.o o Created, supervised, and evaluated a group of leaders who were able to service faculty, staff, and students.▪ Provided Tier 1-3 support for over 18,000 users.

Temporary Position - Reported directly to the CIO/Associate Vice President and performed all duties of Executive Coordinator during maternity leave. Maintained accurate budgets, submitted requisitions, and coordination of purchase orders.

Provided computer hardware and software support for the TSS team. Delivered top-level customer support while working the help desk. Assisted with the coordination, training, imaging, and distribution of student laptops. Offered after-hours emergency technical support to students as needed.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Computer Information Systems