Technical Account Manager IV• Deliver superior Tier 1 support to national clients as a member of the Technical Account Management team• Work with High maintenance customers such as Hyatt and Costco and within the first 4 months of hire.• I continue to expand my responsibilities to benefit the overall team• Helping maintain Solarwinds product• Experience working with Engineering on a range of issues• Provide exceptional service to external clients through well‐developed… Show more Technical Account Manager IV• Deliver superior Tier 1 support to national clients as a member of the Technical Account Management team• Work with High maintenance customers such as Hyatt and Costco and within the first 4 months of hire.• I continue to expand my responsibilities to benefit the overall team• Helping maintain Solarwinds product• Experience working with Engineering on a range of issues• Provide exceptional service to external clients through well‐developed written and verbal communication skills, with strong capacity to creatively resolve issues• Successfully resolved a broad range of issues through effective on‐the‐spot troubleshooting and in an environment demanding exceptional customer service skills within the Kronos application• Experience with both on premise and Cloud infrastructure• Connections/Familiarities within KGS across all teams regarding each piece of the application• Experience with IIS and JBOSS monitoring services as a previous member of the “Alert ResponseTeam” Show less

Technical Account Manager III • Deliver superior Tier 1 support to national clients as a member of the Technical Account Management team• Work with High maintenance customers such as Hyatt and Costco and within the first 4 months of hire.• I continue to expand my responsibilities to benefit the overall team• Helping maintain Solarwinds product• Experience working with Engineering on a range of issues• Provide exceptional service to external clients through well‐developed… Show more Technical Account Manager III • Deliver superior Tier 1 support to national clients as a member of the Technical Account Management team• Work with High maintenance customers such as Hyatt and Costco and within the first 4 months of hire.• I continue to expand my responsibilities to benefit the overall team• Helping maintain Solarwinds product• Experience working with Engineering on a range of issues• Provide exceptional service to external clients through well‐developed written and verbal communication skills, with strong capacity to creatively resolve issues• Successfully resolved a broad range of issues through effective on‐the‐spot troubleshooting and in an environment demanding exceptional customer service skills within the Kronos application• Experience with both on premise and Cloud infrastructure• Connections/Familiarities within KGS across all teams regarding each piece of the application• Experience with IIS and JBOSS monitoring services as a previous member of the “Alert ResponseTeam” Show less

• Deliver superior Tier 1 support to national clients as a member of the Technical support• engineer• Train and support fellow teammates on subjects of the application• Recognized as a top case closure for multiple years• Provide exceptional service to external clients through well‐developed written and verbal• communication skills, with strong capacity to creatively resolve issues• Successfully resolved a broad range of issues through effective on‐the‐spot… Show more • Deliver superior Tier 1 support to national clients as a member of the Technical support• engineer• Train and support fellow teammates on subjects of the application• Recognized as a top case closure for multiple years• Provide exceptional service to external clients through well‐developed written and verbal• communication skills, with strong capacity to creatively resolve issues• Successfully resolved a broad range of issues through effective on‐the‐spot troubleshooting and• in an environment demanding exceptional customer service skills within the Kronos application• Experience with both on premise and Cloud infrastructure• Connections/Familiarities within KGS across all teams regarding each piece of the application• Experience with IIS and JBOSS monitoring services as a previous member of the “Alert ResponseTeam” Show less

• Deliver superior Tier 1 support to national clients as a member of the Technical support• engineer• Provide exceptional service to external clients through well‐developed written and verbal• communication skills, with strong capacity to creatively resolve issues• Successfully resolved a broad range of issues through effective on‐the‐spot troubleshooting and• in an environment demanding exceptional customer service skills within the Kronos application• Experience with… Show more • Deliver superior Tier 1 support to national clients as a member of the Technical support• engineer• Provide exceptional service to external clients through well‐developed written and verbal• communication skills, with strong capacity to creatively resolve issues• Successfully resolved a broad range of issues through effective on‐the‐spot troubleshooting and• in an environment demanding exceptional customer service skills within the Kronos application• Experience with both on premise and Cloud infrastructure• Connections/Familiarities within KGS across all teams regarding each piece of the application• Experience with IIS and JBOSS monitoring services as a previous member of the “Alert ResponseTeam” Show less

• Deliver superior Tier 1 support to national clients as a member of the Technical Support Team• Train and support enterprise clients in optimizing utilization of Electronic Medical Record (EMR) software in locally and nationally, including onsite support for product rollout initiatives • Selected for leading various projects including office-wide training and mentoring of coworkers• Recognized as a leader for proficiency at successfully achieving highest results for incoming… Show more • Deliver superior Tier 1 support to national clients as a member of the Technical Support Team• Train and support enterprise clients in optimizing utilization of Electronic Medical Record (EMR) software in locally and nationally, including onsite support for product rollout initiatives • Selected for leading various projects including office-wide training and mentoring of coworkers• Recognized as a leader for proficiency at successfully achieving highest results for incoming calls, working existing incidents, and establishing remote connections for support• Provide exceptional service to internal and external clients through well-developed written and verbal communication skills, with strong capacity to creatively resolve issues Show less

• Completed analysis of hundreds of documents to find clues which assisted in investigations• Confirmed identification and database checks using multiple sophisticated software programs• Performed IP address tracking to research and establish identities of persons relevant to cases• Researched and identified open-source software programs to benefit current and future cases• Identified people in the criminal hierarchy utilizing technology with multiple resources• Provided… Show more • Completed analysis of hundreds of documents to find clues which assisted in investigations• Confirmed identification and database checks using multiple sophisticated software programs• Performed IP address tracking to research and establish identities of persons relevant to cases• Researched and identified open-source software programs to benefit current and future cases• Identified people in the criminal hierarchy utilizing technology with multiple resources• Provided information to help investigate and facilitate adjudication of cases Show less

• Key-holder responsibility to provide access and support to students utilizing the Orlando campus Network Lab, Electronics Lab, and Game & Simulation Programming Studio• Complete updates, maintenance, and reimaging of workstations• Provide support to faculty in classroom setting to ensure effective delivery of curriculum

• Responsible for providing Tier 1 support to the students, staff, and faculty of DeVry University as a member of the Help Desk team• Successfully resolved a broad range of issues through effective on-the-spot troubleshooting and in an environment demanding exceptional customer service skills• Escalated matters requiring a higher level of attention to the appropriate staff

• Provided superior customer service to customers in a high volume service environment• Responsible for handling and accounting for large volumes of cash while controlling shrinkage• Contributed to positive customer experience by maintaining and cleaning station facilities and assisting with stock and supply replenishment

• Prepared and sold food to guests at a small, busy family-owned business• Contributed to the success of team members by sharing best practices, training, and mentoring• Assisted in supply ordering and stock replenishment process