Jonathan Ramos Email & Phone Number

• Technical Account Manager IV
• Deliver superior Tier 1 support to national clients as a member of the Technical Account Management team
• Work with High maintenance customers such as Hyatt and Costco and within the first 4 months of hire.
• I continue to expand my responsibilities to benefit the overall team
• Helping maintain Solarwinds product
• Experience working with Engineering on a range of issues

• Technical Account Manager III
• Deliver superior Tier 1 support to national clients as a member of the Technical Account Management team
• Work with High maintenance customers such as Hyatt and Costco and within the first 4 months of hire.
• I continue to expand my responsibilities to benefit the overall team
• Helping maintain Solarwinds product
• Experience working with Engineering on a range of issues

Lake Mary, Florida

• Deliver superior Tier 1 support to national clients as a member of the Technical support
• engineer
• Train and support fellow teammates on subjects of the application
• Recognized as a top case closure for multiple years
• Provide exceptional service to external clients through well‐developed written and verbal
• communication skills, with strong capacity to creatively resolve issues

Lake Mary, Florida

• Deliver superior Tier 1 support to national clients as a member of the Technical support
• engineer
• Provide exceptional service to external clients through well‐developed written and verbal
• communication skills, with strong capacity to creatively resolve issues
• Successfully resolved a broad range of issues through effective on‐the‐spot troubleshooting and
• in an environment demanding exceptional customer service skills within the Kronos application

Lake Mary, Florida

Tampa/St. Petersburg, Florida Area

• Deliver superior Tier 1 support to national clients as a member of the Technical Support Team
• Train and support enterprise clients in optimizing utilization of Electronic Medical Record (EMR) software in locally and nationally, including onsite support for product rollout initiatives
• Selected for leading various projects including office-wide training and mentoring of coworkers
• Recognized as a leader for proficiency at successfully achieving highest results for incoming… Show more
• Recognized as a leader for proficiency at successfully achieving highest results for incoming calls, working existing incidents, and establishing remote connections for support
• Provide exceptional service to internal and external clients through well-developed written and verbal communication skills, with strong capacity to creatively resolve issues Show less

• Completed analysis of hundreds of documents to find clues which assisted in investigations
• Confirmed identification and database checks using multiple sophisticated software programs
• Performed IP address tracking to research and establish identities of persons relevant to cases
• Researched and identified open-source software programs to benefit current and future cases
• Identified people in the criminal hierarchy utilizing technology with multiple resources
• Provided… Show more

• Key-holder responsibility to provide access and support to students utilizing the Orlando campus Network Lab, Electronics Lab, and Game & Simulation Programming Studio
• Complete updates, maintenance, and reimaging of workstations
• Provide support to faculty in classroom setting to ensure effective delivery of curriculum

• Responsible for providing Tier 1 support to the students, staff, and faculty of DeVry University as a member of the Help Desk team
• Successfully resolved a broad range of issues through effective on-the-spot troubleshooting and in an environment demanding exceptional customer service skills
• Escalated matters requiring a higher level of attention to the appropriate staff

• Provided superior customer service to customers in a high volume service environment
• Responsible for handling and accounting for large volumes of cash while controlling shrinkage
• Contributed to positive customer experience by maintaining and cleaning station facilities and assisting with stock and supply replenishment

• Prepared and sold food to guests at a small, busy family-owned business
• Contributed to the success of team members by sharing best practices, training, and mentoring
• Assisted in supply ordering and stock replenishment process

Bachelor'S Degree, Computer Science

Bachelors, Computer Information Systems - Computer Forensics

Bachelor Of Science, Computer Information Systems; Computer Forensics

RELEVANT COURSEWORK Digital Forensics with Lab Digital Crime Evidence and Procedure Computer Ethics Object Oriented Programming with Lab.