Jonathan Rodriguez Email & Phone Number

Phoenix, Arizona Area

• Conduct in-person interviews while inputting client information into the electronic computer systems.• Provide excellent customer service to clients, in a fast-paced office environment.• Interview and gather client information to complete the application process, while typing on a computer and toggling through multiple screens.• Ensure all information is correctly obtained and captured in multiple system applications to complete the benefits determination process.• Verify client information by interacting with internal and external customers and community resources.• Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy and timeliness.• Comply with State and Federal policies to ensure lawful and complete applications are filed.• Compile metrics of daily progress for team as needed by team supervisor.• Train new employees and mentor existing employees to ensure maximum understanding of policies and standards related to the position to drive continuous improvement.• Participate in and run daily metric huddles to review individual and team performance as well as attend management huddles as needed to review overall office performance.

Tampa/St. Petersburg, Florida Area

• Analyze and review client accounts in compliance with FinCEN regulations for AML and fraud prevention.• Examine clients’ transaction history for unusual activity to assess and escalate any possible risk to the bank.• Collaborate with multiple departments within the bank in order to facilitate resolution of issues and risks as well as maintaining due diligence.• Utilize various systems to analyze individual accounts, verify correct KYC information, and search for possible sources of negative news (I.e. SAR Database, Citi KYC, Lexus Nexus, Citi Negative News Screening, Citi CMT, CitiSMART, Compliance Database, FMP, CRU, OnDemand, Business Objects, and Google).• Proficient in multiple AML case scenarios such as Large Reportable Transactions, Rapid Movement of Funds, High Risk Geographies, and CAMBRS. • Additional experience with Subpoena, FIU investigations, ACG, and manually submitted cases through various projects in assisting with other departments’ backlog.

Tampa/St. Petersburg, Florida Area

• Greet guests and provide world class concierge service to enhance brand image and client satisfaction ratings.• Oversee park cleanliness in assigned jurisdiction, and ensure that rides are adequately staffed to minimize wait times and meet/exceed client demands.• Ensure guest safety at ride locations by auditing safety restrictions, adherence to height restrictions, conformance to platform duties and control panel operations.• Advise tour groups and general guests on general facts and features regarding the Park including its most popular attractions.• Utilize teamwork skills with various members to provide a safe environment for guests.• Assist in training and on boarding of new staff members

Tampa/St. Petersburg, Florida Area

• Train and Mentor scare actors (performers) for Busch Gardens’ Howl-O-Scream event September through October.• Collaborate with Creative Directors, Set Designers and Team Members to maximize the effectiveness of the entertainment provided to the park guests.• Promote park safety by ensuring adherence to safety restrictions by park visitors and actors.• Prepare and maintain professional makeup and prosthetics throughout event nights as required.