Jonathan Rushing Email & Phone Number

United States

Woodland Hills, Ca

Downtown San Jose, Ca

• Manage the front desk, bell staff, PBX, and valet departments of the hotel and trained staff on any and all functions needed by their role. Support housekeeping and engineering teams with scheduling, payroll, and training.• Oversee Starwood to Marriott transition projects, such as GSS, Brand Standards, system implementation, and more.• Work closely with all of the departments to ensure efficiency and to promote a high level of service expected by the Starwood/Marriott guests.• Implement new SOPs/ best practices to support the whole hotel.• Lead the property’s operational transition to a new owner/management company in June 2017 and ensured that none of the departments faltered during the transition. Found ways to adopt new policies and procedures brought forth by the new owners without issue.

Santa Clara, Ca

• Trains and develop front desk associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills.• Work closely with DOS and complete meeting/group tracking for weekly managers meeting• Prepare and Update Meetings and Groups communication binder/ page, work closely with Sales & Marketing to relay information to insure flawless operations• Maintain a professional and open communication between front desk and all other departments of the hotel.• Custom menu creation that ensures group’s budgets are not exceeded.• Respond, assess, and remedy any guest issue in a timely manner to promote loyalty to the brand.• Work with groups to set up meeting spaces, banquets, and events.• Communication and verification of group rates, timelines, setups, and expectations with group contacts.• Work with rooming lists to insure all group delegates are booked and group commitments are met.

San Francisco, Ca

• Managed the front desk of a private, corporate hotel and made sure that all guests had a smooth stay.• Oversaw all training within the front desk and provided the utilities the front desk needed to focus on the needs of the guests.• Worked closely with a variety of corporations to insure their clients were provided with the level of service they had come to expect from our hotel.

Pleasanton, Ca

• Insured that all guests had a wonderful stay by providing exemplary customer service, quick problem resolution if the need arose, and instilling an overall sense of belonging to the guests when they stayed.• Responsible for training and supporting fellow coworkers and monitoring guest inquiries to provide prompt service.• Led an inter-department coalition with bi-weekly meetings that focused on safety training, OSHA standards, and GEI scores.