Jonathan Rushing Email & Phone Number

United States

Sacramento, California, United States

-Guide customer experience and solutions for patients, clinicians, and insurance carriers alike.-Specialist in Claims remediation, solving complex issues that require deep knowledge and critical thinking to resolve.-Assists Insurance Operations with identifying systemic improvements to insurance verification systems and claim submissions.-Routinely recognized as a top performer for both Customer Satisfaction and ticket volume, exhibiting world-class excellence in positive interactions as well as efficiency.

Sacramento, California Area

-Responsible for being a point of contact for patients and third parties seeking to speak to both clinicaland administrative staff through proprietary app-based chat functionality, emails, phone calls, faxes, andtext messages.-Assisted with training new hires and resolving complex customer service issues that other peers couldnot.-Provided frequently implemented feedback around internal systems and software to smooth outworkflows.-Recognized multiple times by both staff and customers for taking control of sensitive situations andseeing them through to resolution.

Sacramento, California Area

-Working under the owner to assist in handling administrative duties and clerical work, including printingand faxing documents, handling phone calls, emailing, depositing checks, and other accounting duties.

Ipswich, Ma

-Responsible for receiving shipments from distributors and ensuring that they were properly accountedfor.-Coordinated keeping inventory up to date and creating sales displays.-Ordered product based on the needs of both seasonal demands and customer trends.

Ipswich, Ma

-Responsible for assisting a Real Estate Appraiser by accurately typing appraisal reports for banks andmortgage companies.-Handled various tasks requiring organizational skills, such as invoicing, filing, record keeping andscheduling of work to ensure that deadlines were met.-Demonstrated strong self-management skills while operating remotely and communicating with thehome office via e-mail and phone.

Certificate, Cyber Security Comptia Security+, A

CyberSecurity Bootcamp

Associate'S Degree, Accounting