Jonathan Rushing

Jonathan Rushing Email and Phone Number

Team Lead with expertise in customer experience and service @ Headway
Jonathan Rushing's Location
Elk Grove, California, United States, United States
Jonathan Rushing's Contact Details

Jonathan Rushing work email

Jonathan Rushing personal email

About Jonathan Rushing

Security analyst with skills in Microsoft Azure, Splunk, Kibana, Wireshark, Windows, MacOS, and Kali Linux. Holds certifications including CompTIA Security+ and University of California, Davis’ Cybersecurity Bootcamp. A detail-oriented problem solver with skills in identifying intrusions and working to close gaps in security systems. History of deploying infrastructure in virtual and cloud based solutions and utilizing pentesting techniques and SIEM readouts to find and fix vulnerabilities within a team. A security analyst with a strong desire to grow with the evolving landscape of information security.

Jonathan Rushing's Current Company Details
Headway

Headway

View
Team Lead with expertise in customer experience and service
Website:
headway.co
Employees:
45
Jonathan Rushing Work Experience Details
  • Headway
    Customer Experience Team Lead
    Headway May 2023 - Present
    United States
  • Headway
    Senior Customer Experience Associate
    Headway Feb 2023 - May 2023
    Sacramento, California, United States
  • Headway
    Customer Experience Associate - Claims Specialist
    Headway Feb 2022 - Feb 2023
    -Guide customer experience and solutions for patients, clinicians, and insurance carriers alike.-Specialist in Claims remediation, solving complex issues that require deep knowledge and critical thinking to resolve.-Assists Insurance Operations with identifying systemic improvements to insurance verification systems and claim submissions.-Routinely recognized as a top performer for both Customer Satisfaction and ticket volume, exhibiting world-class excellence in positive interactions as well as efficiency.
  • Forward
    Care Coordinator
    Forward Oct 2018 - Feb 2022
    Sacramento, California Area
    -Responsible for being a point of contact for patients and third parties seeking to speak to both clinicaland administrative staff through proprietary app-based chat functionality, emails, phone calls, faxes, andtext messages.-Assisted with training new hires and resolving complex customer service issues that other peers couldnot.-Provided frequently implemented feedback around internal systems and software to smooth outworkflows.-Recognized multiple times by both staff and customers for taking control of sensitive situations andseeing them through to resolution.
  • Rbear And Associates
    Administrative Assistant
    Rbear And Associates Feb 2010 - Nov 2018
    Sacramento, California Area
    -Working under the owner to assist in handling administrative duties and clerical work, including printingand faxing documents, handling phone calls, emailing, depositing checks, and other accounting duties.
  • Tedford And Martin, Llc.
    Shipping Receiving Coordinator
    Tedford And Martin, Llc. Mar 2007 - Dec 2009
    Ipswich, Ma
    -Responsible for receiving shipments from distributors and ensuring that they were properly accountedfor.-Coordinated keeping inventory up to date and creating sales displays.-Ordered product based on the needs of both seasonal demands and customer trends.
  • Joyce Appraisal Service
    Administrative Assistant
    Joyce Appraisal Service Mar 2005 - Jan 2007
    Ipswich, Ma
    -Responsible for assisting a Real Estate Appraiser by accurately typing appraisal reports for banks andmortgage companies.-Handled various tasks requiring organizational skills, such as invoicing, filing, record keeping andscheduling of work to ensure that deadlines were met.-Demonstrated strong self-management skills while operating remotely and communicating with thehome office via e-mail and phone.

Jonathan Rushing Skills

Microsoft Office Customer Service Microsoft Excel Leadership Research

Jonathan Rushing Education Details

Frequently Asked Questions about Jonathan Rushing

What company does Jonathan Rushing work for?

Jonathan Rushing works for Headway

What is Jonathan Rushing's role at the current company?

Jonathan Rushing's current role is Team Lead with expertise in customer experience and service.

What is Jonathan Rushing's email address?

Jonathan Rushing's email address is jo****@****ail.com

What schools did Jonathan Rushing attend?

Jonathan Rushing attended University Of California, Davis, American River College.

What skills is Jonathan Rushing known for?

Jonathan Rushing has skills like Microsoft Office, Customer Service, Microsoft Excel, Leadership, Research.

Who are Jonathan Rushing's colleagues?

Jonathan Rushing's colleagues are Aleisha Edwards, Tabitha Doyle, Ms, Lpc, Tabitha Kuria, Sehar Palla, Darlene Ormston, Megan Belling, Andie L..

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