- Manage CRM evolution to follow the growth of the compagny: specs creation, validation with users, developper management, tests.- Ensure quality control of sales team: data analysis, day-to-day driving, incident reporting.

Creation, updates and implementation of support process for application inproductions (2500 apps) with all necessary stakeholders.Migration from Sharepoint to Lucidchart documentation tool.Requirements definition and tests for complexe cases needing externaldevelopment.Management of user escalation on incidents: 2 hours response SLA, processimprovement with shared mailbox to improve follow-up between all team-members.

Development project leading, from framing to production delivery, with team of 12 members. Day-to-Day activities: agile rituals, team management.Reporting to internal hierarchy and customer through periodic meetings.Risks anticipation and mitigation. Roadmap creation over 1 year, annual budget creation, follow-up and alerts raising.

Within a service center, overall management of several projects, through different hats:- Project manager: coordination of actions between the client and the technical team, billing of charges, quotation and planning of new requests, reporting of actions carried out, generation of KPIs, reporting of alerts. All while remaining attentive to the needs and well-being of the technical team.- Scrum Master: implementation and maintenance of work in Agile methods, customer support in this process. Animation of the different rituals (daily, sprint planning, backlog grooming, sprint review, retrospective).- Business Analyst: in relation with the product owner, assimilation of the business notions necessary to understand the need, advice and support in the writting of functional specifications.- Application tester: functional tests of the developments before their delivery to the customer

In charge of collaboration through video conferencing for 13000 employees worldwide. Implementation, test and deployment of new solutions. Collect employees needs to adapt provided solutions. Creation/deployment of anew process to improve devices availability in meeting rooms through preventive controls and immediate reporting. (Hotline calls reduced about 15% after 6 months)

Conception, development and test of a monkey testing tool to generate request, send them to a server and analyze response to test robustness of the system and response coherence.

A 6 week internship for design a Linux tool who's makes easier the network configuration on the sold products.Pellenc sells optical sorting machines for the industrial and recycling sectors