Jonathan Schell Email & Phone Number

• Supervise day-to-day operations for 6-person workers’ compensation claims staff. Establish priorities, complete scheduling and assign work. • Responsible for building and maintaining internal and external customer relationships. • Assists with hosting and facilitating in-person and / or telephonic claim reviews on a continuous cycle. • Oversee claims files (non-litigated or litigated), to include Manager Reviews on open inventory. Review files to measure… Show more • Supervise day-to-day operations for 6-person workers’ compensation claims staff. Establish priorities, complete scheduling and assign work. • Responsible for building and maintaining internal and external customer relationships. • Assists with hosting and facilitating in-person and / or telephonic claim reviews on a continuous cycle. • Oversee claims files (non-litigated or litigated), to include Manager Reviews on open inventory. Review files to measure quality assurance and to ensure Special Service Instructions are managed appropriately. Ensure customers only pay for claims in which responsible by investigating and determining compensability and verifying exposure. • United team of employees and improved performance on all levels, increasing employee engagement and minimizing complaints/penalties, achieved by: - Mentoring of co-workers to provide technical claim handling expertise and direction. Reviewed weekly Excel reports and provided direction on customer follow-up, resource utilization and segmentation of claims. - Led biweekly consults with case owners, ensuring strategic alignment with client goals.• Ensure top-performing teams by effectively coaching staff in reviewing, analyzing, investigating, negotiating and settling claims. Deliver detailed written evaluations utilizing data accumulated in reports as well as personal observations. Show less

• Promoted into roles with increasing responsibility and complexity of claims. • Recognized as a top performer on multiple occasions: -Received Adjuster of the Year multiple times from customers. Recognizing excellent customer service such as availability, responsiveness, educating customer as well as achieving results by aggressive claim management to return injured workers to their job or settle claims. - Ranked in the top 10% out of… Show more • Promoted into roles with increasing responsibility and complexity of claims. • Recognized as a top performer on multiple occasions: -Received Adjuster of the Year multiple times from customers. Recognizing excellent customer service such as availability, responsiveness, educating customer as well as achieving results by aggressive claim management to return injured workers to their job or settle claims. - Ranked in the top 10% out of approximately 90 employees for 3 years. - Received multiple compliments from injured workers for diligence in adjusting claims.• Developed standard work for Liberty Management System in a group setting. Selected to the core team that presented to senior management. • Recognized as point person for customers with any questions, established by effectively presenting files to customers during in-person and telephonic reviews on a consistent basis. • Proactively manage an average of 135 individual lost time and litigated workers' compensation claims with a minimum of $250,000 in reserves in nine jurisdictions for large, national and international customers. • Often serve as an expert on Workers’ Compensation laws and strategies to Doctors and customers. Develop working relationships with various contacts, including customers, co-workers, doctors, office staff, defense attorneys and claimant attorneys. • Organize the department’s efforts by crafting correspondence within my work team to update, inform, and provide direction on new initiatives, updates on key metrics and other announcements Show less

Machinist / Senior Member, Sheet Department, Receiving, ShippingIndependently managed quality of work to meet or exceed customer expectations. Communicated with other employees, supervisors, and sales representatives to ensure a shared understanding of expectations.• Consistently met deadlines and productivity needs of customers by effectively prioritizing, planning and scheduling based on workload.