Jonathan Shaffer Email & Phone Number

• Perform troubleshooting on client configurations based on data analysis and requested changes• Accurately modify existing interfaces based on client feedback or new requirements• Build custom Time and Attendance, Payroll, and Import solutions based on client specifications• Implement solutions in a client environment• Maintain scheduled events using VisualCron and Task Scheduler• Wrote internal and external documentation for setting up scheduled tasks in VisualCron and Task Scheduler• Assisted in the sun setting of legacy products and the migration of clients to newer solutions• Program custom logic using Visual Studio• Design and Execute test plans on both internal and external solutions• Help in the training of new employees

Camp Greyling

• Promoted to Sergeant in June of 2016• Supported Army and Marine units from across the nation• Ran and maintained a residue yard which receives over 500 tons of residue annually including brass, metal, plastics, and other recyclables• Inspected unit vehicles and loads to ensure security and safety when transporting ammunition• Held Secret Security Clearance • Held 31B Military Police Military Occupation Specialty designator

Central Michigan University

• Promoted to 2nd Level Systems Analyst in May of 2016• Provide front-line technical support to an audience of over 30,000 students, faculty, staff and campus guests• Demonstrate advanced knowledge and understanding of IT systems to effectively and quickly resolve a large array of technical issues• Entrusted with high-level security and system access, and the ability to independently address and resolve technical challenges• Worked to resolve application issues with software such as Microsoft Office, SPSS, Setting up VPN access, and Citrix• Helped customers with computer issues such are virus removal, software installation, and connectivity problems• Assist in training training of 6 new employees• Solve 79.3% of all issues on first contact with customers and have taken over 10,331 calls taken

Central Michigan University

• Ensured the continuation of the academic mission of CMU by performing preventative maintenance on mediated classroom equipment• Provided support across more than 400 mediated locations on campus• Repaired physical damages done to podiums, such as reseating external ports built into units• Entrusted with Master Keys for the University building

Support Tower, Detroit

• Performed account access provisioning for employers and contractors• Worked with multiple teams to complete testing for system upgrades• Assisted in troubleshooting issues that end users had with the ERP environment• Granted high level access to multiple ERP environments to perform day to day activities, troubleshooting, and testing• Planned, organized and ran meetings• Used SQL Developer to update modules to be used in the new PeopleSoft environments