Jonathan Silva Email & Phone Number

Los Angeles Metropolitan Area

• Providing office support to the Licensed Professional Surveyor.
• Responsible for record mapping, ALTA maps, parcel maps, and topographic surveys.
• Preparing maps, record research, and field crew prep.
• Calculating stakeout points from site plan drawings and autoCAD files
• Working closely with Project Surveyors and civil engineers to manage project deadlines
• Performing research, design and calculations for survey and mapping projects using AutoCAD (Civil3D)

Los Angeles County, California, United States

• Investigate and adjusts customer complaints regarding quality.
• Collect and review all data recorded during the production process to ensure consistency with company quality policies and procedures.
• Contact vendors to ensure up to date ISO/NADCAP certifications.
• Frequent contact with customers to ensure customer satisfaction.
• Prepare information for the management team to help make key decisions.
• Active role on the quality management team.

• Create digital documents for production department using Microsoft Office
• Online product research using NATO stock numbers
• Word processing and transcription of documents using Microsoft Excel
• Large volume scanning and copying of documents using multi-function commercial copy machine
• Filing, archiving, and retrieval of documents for scanning and storage
• Gather missing data from various physical and digital locations

• Inspect, identify, and evaluate trees and brush along electric utility lines and perform detailed data collection
• Daily utilization of GIS on work laptop and tablet while in the field
• Extensive driving throughout the county performing vegetation assessment
• Notify homeowners with work orders with remediation recommendations
• Attend weekly safety meetings in person and through phone conference
• Communicate daily with supervisor verbally and in written form

• Use custom GIS data editing tools in ArcGIS
• Aerial imagery interpretation
• Follow project workflows to ensure consistent work across all organizations
• Meet deadlines to ensure effective use of time
• Communicate with supervisors to ensure quality control

• Assist customers remotely and verbally in troubleshooting technical problems with software
• Use discretion and follow security procedures as indicated by company policy to carry out daily tasks with confidentiality
• Communicate with supervisors and peers to find solutions for customer issues
• Filled multiple roles in regards to payment processing, setting up appointments, and software support

Northridge, CA

• Work with peers as well as supervisors to carryout assigned duties in the field relating to irrigation equipment
• Read and interpret maps to locate irrigation equipment
• Operate ICON 60 GPS unit to record point data
• Use Survey123 and Collector for ArcGIS to document attribute information in the field
• Use ArcMap and Microsoft Excel to digitize collected data and hand drawn maps

• Positioned at the front desk to greet new clients, answer incoming phone calls, and answer questions
• Positioned in the kitchen to retrieve food items for food pantry and to store donated food items
• Positioned to supervise food pantry distribution to ensure clients follow guidelines for distribution
• Assigned to sort through donated clothing and items with other volunteers to clear workload

Northridge, CA

• Update GIS database with field notes
• Read and interpret maps to locate previously documented trees
• Monitor and document field data relating to tree health and status
• Attend weekly meetings to communicate and monitor progress
• Work with team member to accomplish assigned tasks

• Vendor and customer communication
• Assist in managing ecommerce accounts
• Assist in market research and competitive analysis
• Responsible for daily and weekly file updates for reports and database management
• Experience using Epicor 9 ERP Software
• Use Microsoft Excel to complete reports and manage product data

• Answer phone calls and emails while providing excellent customer service
• Assist in managing ecommerce accounts
• Experience using FishBowl 2016 POS software
• Use Microsoft Excel to complete reports and manage product data
• Responsible for vendor communication to ensure accurate product descriptions
• Collect web content for company website

United States

Bachelor Of Arts - Ba, Geography, 3.81

Activities and Societies: Gamma Theta Epsilon Honors SocietyEmphasis in Geographic Information Systems. magna cum laude

Associate Of Arts - Aa, Geography

Education record