Jonathan Silverstein Email & Phone Number

Los Angeles Metropolitan Area

Culver City, CA

• Provided support to all employees regarding H&W benefit questions, issues and enrollment. Responsible for ensuring all new employees were enrolled before new hire benefits enrollment deadline expiration
• Primary POC for external benefits consultants, vendors and internal business partners for resolution of daily benefits administration issues
• Contact responsibilities included providing input for claims appeals, eligibility verification, demographic information correction and provision to Payroll Department of verified benefit premium payroll deductions.
• Contributed to the road map for the company to migrate in single year from a start-up, off cycle minimal coverage H&W benefit plans to calendar year cycle, large group H&W employee benefit plans of significantly higher.
• Administered entirely manual, multi-state leave of absence process for company (over 1300 employees). Communicated with employees and their managers, HRBPs and health and welfare benefits vendors throughout individual.
• Noted for offering highly sought-after customer service of outstanding quality regarding employee benefits questions and issues. Service quality utilized listening and empathetic skills and offered honest.

Glendale, CA

• Employee benefits subject matter expert
• H&W benefit plan eligibility and enrollment contact for H&W benefit vendors
• Assisted employees with obtaining pre-service authorizations and achieving medical and Rx claims resolutions
• Produced Annual Enrollment employee communications and promoted A.E. best practices
• Implemented benefit changes following Qualifying Life Events (QLEs)
• COBRA administration

Pasadena, CA

• Assisted job seekers with professional degrees in the creation of effective resumes as Resume Review and Mock Interview Coordinator

Los Angeles, CA

• Authored Policies & Procedures for correcting missed payroll benefit premium deductions and credits
• Completed quarterly reports of HR activities for SOX compliance
• Created PowerPoint course that resulted in all HR depts achieving HIPAA Certification
• Led a process improvement project to increase efficiencies in existing leave of absence administration
• Created educational material and designated contact point for all employees during company-wide implementation of Medco, a new "carve-out'' pharmacy benefits manager (PBM)
• Key participant in annual User Acceptance Testing (UAT) of enrollment system prior to Annual Enrollment

Pasadena, CA

• Corporate reference for field HR generalists regarding group H&W benefit plan administration and utilization
• Responsible for ensuring that correct HRIS data input procedures were properly disseminated to and practiced by all HR colleagues across the United States
• Created, distributed and processed completed Annual Enrollment responses and associated forms for all COBRA and retiree medical plan participants

Glendale, California

• Prepared and presented medical patient files to Medical Directors and company officers to evaluate patients’ final appeals for payment (coverage) for medical treatments already received or desired. Achieved 50% prior.