Jonathan Smith Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Manage and monitor the handling of escalated support tickets and prioritize responses. Investigate incidents to determine appropriate actions and teams involved.Communicate with employers and jobseekers verbally and in writing. Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and safety concerns.Drive improvement initiatives by providing guidance on policies and procedures and executing projects that will improve existing workflows. Provide insights across the team to help improve new and existing processes. Conduct research and audits to identify emerging scammer trends and safety issues.

Phoenix, Az

Creating and customizing online stores using the Shopify platform, offering tailored e-commerce solutions to meet the unique needs of businesses.

Greater Phoenix Area

Identifying and remediating consumer data issues related to health insurance exchange coverage. Applying appropriate research and technical knowledge in order to resolve outstanding issues in a timely and accurate manner. Responsible for making outbound calls to gather additional information as well as inform consumers of the decisions on their cases.

Licensed Personal Lines producer in 36 states. Took inbound calls from agents/producers to make alterations to auto/home/life insurance policies. Educate consumers on their policies and coverages.

Handled inbound requests for benefit investigations, verified patient data with healthcare providers, and provided complete and accurate program information upon request. Assisted providers with billing and coding inquiries as well as claim denial investigations. Ensured completed benefit investigations were sent out on time via fax or email and confirmed receipt by healthcare providers.

Office/Administrative- Updated/maintained service schedule and coordinated with technicians in the field. Communicated with vendors to keep up office inventory and ensured special orders were placed on time. Maintained payroll and met with accountant quarterly. Handled all correspondence via mail, phone, email, and fax. Project Coordinator- Scheduled/assigned new projects and ensured they are completed on time. Communicated with clients throughout projects and ensured satisfaction upon completion. Sales Acquisitions – Maintained current contacts and developed new relationships with clients. Generated new leads and reached out to current clientele for service requests.

Phoenix, Az

Opened/Closed- Performed opening tasks, recounted registers, and made sure store was ready for business. Closed store after hours, balanced sales/returns and readied cash deposit for the next day. Maintain or exceeded sales goals. Received numerous “kudos” emails from pleased customers for great service and escalation resolutions.

Concord, Nc

Handled customer escalations. Assisted in training of new-hires. Worked in customer retention when required. Completed performance reviews of team members weekly and coached accordingly.