Jonathan Swartz Email & Phone Number

Ocala, Florida, United States

Communications application analyst supporting enterprise local and remote communication software services and applications..

Belleview, Florida, United States

• Provide 1 – 3 level helpdesk support to all users. Respond to telephone calls, email and in person requests for technical support promptly.
• Use Help Desk Ticketing software to log all IT service request.
• Acts as lead with business partners and vendors to plan, organize, secure, and manage resources for assigned project.
• Responsible for the management of the project including: work statements, work breakdown structures, developing and tracking budget and schedule, tracking individual project tasks.
• Create project status reports, conduct status calls, manage change control and issue lists, develop test and go live plans.
• Serve as the central and primary point of contact for all activity related to implementation of IT projects.

Raymonda Ohio

• Managed services, telecom administrator for Honda R&D enterprise operations, 1.5 million square foot campus. To include remote locations nationwide. All of which consist of office, production, manufacturing, assembly.
• Services managed include cellular signal infrastructure (DAS), VoIP (Avaya), transport, analog, POTs, iOS, Android mobile devices as well as Airwatch Mobile Device Management (MDM).
• Responsibilities include project management of orders, often simultaneous, involving multiple vendors and teams within Honda’s infrastructure and facilities maintenance.
• Major projects included installations of the cellular infrastructure consisting of of three cellular in house Distributed Antenna System (DAS), and decommissioning of legacy equipment throughout the facility.
• Normal duties consist of working face to face with customers to ensure their day to day business communications needs are met. Performing moves, adds and changes for new hire and separations, monitoring, maintenance.

New Albany, Ohio

• Temporary contract monitoring worldwide store and enterprise network alarms, opening trouble tickets, engaging support for investigation and resolution.
• Ensuring trouble ticket resolution on WAN environment by engaging and escalating with third party vendors on network connections to provide optimum service and reliability on primary and redundant circuits.
• Responsible for daily activity and monitoring of data center equipment, vendor escort and supervising to ensure proper protocol and procedure.

Columbus, Ohio

• Temporary contract as on-site data center staff working hands on with data servers and network switches preparing newly acquired data facility.
• Responsible for daily activity and installation of data center equipment, vendor escort and supervising to ensure proper protocol and procedure.

Columbus, Ohio

• Temporary contract monitoring network alarms, opening and ensuring trouble ticket resolution on WAN environment.
• Hands on Cisco and Juniper network devices, Big Brother, Netcool, WUG for monitoring connectivity and message alarms of circuits.

Dublin, Ohio

• Oversee everyday activities of Data Center, LAN and WAN, network, track, monitor and report activity to administrative EMC and Storage, Linux and Unix teams etc.
• Data Center’s sole point of contact overnight and weekends shifts. Administrating coordinated maintenances, deliveries, upgrades, installation and decommission of equipment and production servers.
• Knowledgeable of standard Data Center equipment installation, network cabling and labeling. Monitoring all systems and reporting to other teams their environments server stats and performance.
• Capable of assisting, with direction any hands on maintenance of equipment for install, upgrade or maintenance.
• Monitoring tools, Big Brother, Solarwinds and Netcool designed for monitoring connectivity and message alarms of circuits and production servers.
• Troubleshoot and resolve end user’s network, Cisco IP phones, Cisco Call Manager plus Unity, Cisco switches, Cisco routers, T1 and related issues.

Dublin, Ohio

• Oversee everyday activities of Data Center, LAN and WAN, network, track, monitor and report activity to administrative EMC and Storage, Linux and Unix teams etc.
• Data Center’s sole point of contact overnight and weekends shifts. Administrating coordinated maintenances, deliveries, upgrades, installation and decommission of equipment and production servers.
• Knowledgeable of standard Data Center equipment installation, network cabling and labeling. Monitoring all systems and reporting to other teams their environments server stats and performance.
• Capable of assisting, with direction any hands on maintenance of equipment for install, upgrade or maintenance.
• Monitoring tools, Big Brother, Solarwinds and Netcool designed for monitoring connectivity and message alarms of circuits and production servers.
• Troubleshoot and resolve end user’s network, Cisco IP phones, Cisco Call Manager plus Unity, Cisco switches, Cisco routers, T1 and related issues.

Miami/Fort Lauderdale Area

• Oversee everyday activities of NOC, governing wholesale international traffic, ensuring peak performance to optimize profit.
• Experienced in network monitoring, and based on hourly traffic reports Veraz switching on TDM and VoIP trunk environments.
• Report to sales team fluctuations in traffic, incoming, outgoing, answer success rate (ASR) etc.
• Communicate with customer and vendors coordinating trouble resolution. Based on commercial or repair re-route traffic to ensure peak performance.
• Program, troubleshoot and install Polycom VoIP services remotely or onsite. Proficient in a variety of end user VoIP equipment, to include Polycom, Cisco, Linksys, Edgewater and Avaya devices over.
• Experienced in troubleshooting LAN and WAN environments to resolve network connectivity trouble between clients and servers.

Ft. Lauderdale, FL

• Leading a team of 3 responsible for tree trimming of commercial and residential properties.
• Leading a team of 4 capable of landscape installation on residential and commercial scales.

Miami, FL

• Responsible for managing overnight shift operations for trouble reporting, trouble ticket repair, maintaining, monitoring, and troubleshooting local, long distance, pots/DSL, DS0, DS1, DS3, voice and data services.
• Proficient in making standard and complex translations on Nortel DMS 500, Seimans EWSD and DCO switch translations.
• Capable of making changes, and manipulating various Telecom related equipment to include, but not limited to; Alcatel and Tadiran DACS, T-Berd 224/310 for T1 testing, Avaya, Adtran and Vina CSU’s, etc.

Miramar, FL

• Responsible for trouble monitoring, reporting, maintaining, and troubleshooting communications from shore to ship.
• Network monitoring of satellite connection for voice and data services for internet lounges onboard marine vessels.
• Sea-Tel Mobile Satellite, hardware and software, ACU, SDM-300 etc.

Jackson Center, OH

• Operate and maintain forklift/clamptruck.
• Basic warehousing duties, order entry, shipping and receiving.

Bellefontaine, OH

• Operate and maintain forklift/clamptruck.
• Basic warehousing duties, order entry, shipping and receiving.

Thornton, CO

• Inbound calls collecting payments on customer accounts by credit card or check.
• Also assisted in the IT department with installation, product implementation and maintenance of Lucent PBX, network and Windows NT solutions.

Denver, CO

• DMS-250 switch translations, maintenance, provisioning and change orders.
• Familiar with the building of ISDN circuitry, and failed D-channel turn-ups.
• Experienced in Local Number Portability as well as the NPAC Database.
• Expert in 800 number translations and routing, to include familiarity with the SMS database, making carrier routing changes, per troubles and least cost routing.

Columbus, OH

• Responsible for coordinating with LEC/CLEC’s, vendors and customer for conversions and cutovers.
• Capable of making DMS-500 switch translations, maintenance, provisioning and change orders.
• Responsible for wiring of T1s, as well as using T-Berd 310/224 for testing, and accepting T1 circuits with LEC providing the local loop comparable to Data Center operations.

Fort Bragg, NC

• Worked with complex military switching systems. Satellite coms, radio, FM, HF, to include special warfare coms such as COMSEC, SATCOM, SINGARS, SOCA, etc.

Mobile Subscriber Switching Systems Operater/Maintainer (31F), Telecommunications Technology/Technician, Certified

Introduction and overview of telecommunications, incorporating field equipment from ground copper subscribers connectivity to higher end.

Hp Industry Standard Architechture, Certified

Certified to perform hot-swappable maintenance on HP blade servers.

Cisco Call Manager And Unity Administration, Certified

Cisco VoIP switching subscribers and users to the phone and voice mail integrated system.

Broadsoft Voip Switch Administration, Certified

Broadsoft VoIP switching subscribers and users to the phone and voice mail integrated system.

Tanslations Certified, Dms-250/500 Translations, Certified

Overview and understanding of complex translations in DMS switching environment.

Airborne School, Fort Benning, Ga

Activities and Societies: AIRBORNE AIRBORNE

High School, General Studies, 12

Activities and Societies: Wrestling, Track Finished High School, while working part time and participating in extracurricular activities.