o Execute change management requests (CMs).o Assists new sites at build and launch stages.o Manages local projects.o Performs a variety of technical tasks via ticketing systems.o Uses technical knowledge to resolve IT problems.o Escalates when roadblocks or risks are encountered.o Analyzes problems, identifies resources to solve, works through proposed fixes, and follows up with customer to ensure the problem has been resolved.o Works with Operations and IT leadership for the continuous improvement of IT solutions.

o Maintained IT inventory by coordinating ordering, delivery, and performing audits of IT equipment.o Repaired and RMA’d IT equipment.o Supported IT Technicians.