Jonathan Vega Email & Phone Number

Legal assistant in English and Spanish for immigration law affairs

• Responsible for handling files for high priority clients
• Interacting directly with bank personnel and senior management
• Provided support for over twenty field inspectors

Edina, MN

• Supervisory responsibilities for a call center with over two hundred employees
• Company liaison working with banks, lawyers, and high profile clients
• Handling discrepancies (Reviewing, processing, and editing incorrect payments)
• Monitoring, rating, and reporting calls for quality assurance
• Certified as a collector by passing the FDCPA and ACA exams
• Knowledge of FACS Workstation, Online Resource Program, and Microsoft Office products

Brooklyn Center, MN

• Provided technical support for the TCF Bank website
• Handled calls in a high volume call center
• Worked holidays, evenings, and weekends
• Performed well in a fast paced environment
• Solved complex banking issues for customers
• Provide general information related to bank services in a professional, courteous, and empathetic manner

Minnetonka, MN

• Met and exceeded sales goals provided by management
• Courteous while assisting customers with their purchases
• Worked extra hours when asked over the holiday season with a perfect attendance record
• Answered customer inquiries over the phone
• Handled all transactions involving cash, credit, or checks
• Preformed opening and closing duties

Cancun, Mexico

• Created and maintained the schedule and activities for twelve employees
• Directly supervised staff to ensure job functions were being performed
• Interacted with guests to maintain guest satisfactions