Jonathan White Email & Phone Number

Rocklin, California, United States

Folsom, CA

United States

Sacramento, California Area

Duties - Assisted customers with 401(k) and pension transactions for contracted client. Trouble shoot problems with transaction processing and customer self service web portal. Tracking of learning tools and testing of new server environment before launch to provide detailed load and function reports.

Lodi, California

Duties * Answer phone calls * take accurate messages * Sort and deliver incoming mail and send outgoing mail * Schedule appointments * Receive customers or visitors * Prepare estimates for customers * Type, format, or edit letters and reports * Copy, file, and maintain paper or electronic documents and records * Billing, and collection * set up.

Sacramento, California Area

Duties included preparation of Certified letters and packages. Organized spreadsheets in MicrosoftExcel 2007. Tracked work progress and prepared statistical spreadsheets to track progress on amonthly and quarterly basis. Ordered and inventoried supplies. Prepared forms and publications inAdobe lifecycle designer for PDF format. Wrote and edited training.

Performed Customer service calls trouble shooting technical issues with customer’s service andequipment relating to Cable services for television and high speed internet. Took escalation calls forcustomers who were upset with service. Working in windows xp and 98se environments.